BEFORE READING THIS MESSAGE PLEASE UNDERSTAND
THAT I AM A GREAT BELIEVER IN YOUR PRODUCT AND I AM JUST
TRYING TO GET IT WORK IN MY CLASSROOMS
WITHOUT HAVING TO SPEND UNREALISTIC AMOUNTS OF
TIME IN TRYING TO INSTALL THIS VERSION.
AND MAYBE THESE FAULTS ARE MINE BUT....
----- Original Message -----
From: "email@example.com" <Support@smarttech.com>
To: "Simon Walters" <firstname.lastname@example.org>
Sent: Tuesday, April 18, 2006 11:24 PM
Subject: RE: V9.5
>I would completely uninstall my old version of software first, and then
>download 9.5 again. Make sure you do not have any anti-virus software or
>a firewall blocking your internet connection.
I'm at home at the moment at can't try this out till Friday (its Easter School
Holidays here) but ...
The computer is a 1 year old XP SP2 machine with Sophos antivirus and
normal XP firewall. It is not part of a domain and the teacher has
full administration rights.
No other programs seem to have difficulty with this configuration.
My understanding of your new product philosophy is that the program (V9.1 onwards)
calls home and trys to automatically update.
If this is true, can you imagine the chaos in the classrooms when a teacher clicks to
agree to do this and then finds themselves without a proper working system.
If I'm wrong in this assumption then please accept my apologies and point out
If I am right, then please pull the download update until the product can upgrade
itself without technical intervention - as I've said -I 've got 50 boards in 9 schools
and there is only one of me.
Some of my fellow technicians in this country have suggested that your product
isn't managing to call home due to not knowing about the proxy servers that we connect to
to access the internet. I just pass this on for information.
Although you didn't answer my other question
>The Gallery seems (on first glance) to have shrunk considerably (can't
>all the primary school Eqyptions/Anglo Saxon/Romans stuff from prev
When I went to download V9.5 at home I noticed the instructions to
update the gallery online once I've installed the program.
The program installed fine at home and when I ran it - it asked what content
I wanted to install - I selected it all.
30 minutes later - it hadn't even got halfway through installing!!!!!!!!!!!!!!!
I am on 4Mbs cable broadband.
This is completely unrealistic to implement even on broadband sites and
I still have schools on dial-up internet (Assuming we can get around the
Is it possible to put a separate file that can be downloaded on a broadband
site once and then redistributed locally.
Would you please ensure that the contents of this email are distributed to an
executive with the authority to make changes and to do so quickly.