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Educational Software Thread, Problems with ICT4Life in Technical; ...
  1. #16

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    Solution with pleasure

    Search on your system for:

    1) AssessmentDatabase

    2) .xml.lock

    You should only have one copy of the AssessmentDatabase folder. If there are more, youíll get problems, and more can be created if Admin users set any of the workstations up and point the Shared Folder location in different places Ė including at an existing AssessmentDatabase folder.

    It sounds more like that some of the users donít have read, write and delete permission on the AssessmentDatabase folder, or have tried to save data before they were given such rights. In that case, they will have created lock files to stop other people over-writing the data they were accessing, and when they closed the application, these were left because their network security profile didnít allow them to be deleted.

    If you search for files with the extension .xml.lock then, and delete any you find, youíll be able to access the application again. If you get the issue again, someone needs their permissions changing. Once youíve set all the permissions as required, youíll then need to do a search and destroy on the lock files again, as they wonít clear automatically once the permissions change. As soon as the users are set up as required, the lock files will clear on log-out or on a timer and you wonít get the issue again.

    With thanks to Will at Cambridge Digital.

  2. #17

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    As this program couldnt use a UNC path for the shared data, i explained to the head of department that they will not be able to track student progress, however can use it as an interactive teaching tool etc...

    All you do is enable "Quick Launch" or something along them lines, and the students dont have to type a username and password to get in.

  3. #18

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    In case you are not aware I've just had a letter passed on to me by the head of ICT.

    It is from Longman aka Pearson who now own this software.

    They have identified issues which may cause the "database" to become corrupted which will result in pupils not being able to login.

    This is being investigated but no timescale given.

    Ben

  4. #19

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    ict4life stress

    Plexer,
    is this an open letter we could have copies of please, or just salient paragraphs. I can then continue my case for ridding the school of this awful software.


    In the meantime I have sent the following to Longmans' Support (insert sarcastic laugh here):


    I am aware that there is a known issue with the database in ict4life becoming corrupt and not allowing pupils to log in, this is a problem that we (as is the case for numerous others) are having.
    As of the beginning of March there was no timescale available for a resolve, given that this is a key time in the school year are you now any closer to being able to offer advice?


    will update when/if they reply
    Last edited by ebschool; 23rd March 2009 at 03:33 PM.

  5. #20

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    ICT4Life

    Hi,

    Did you get any further update regarding the problems identified in the letter ?


    Thanks

  6. #21

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    Sorry didn't see the response.

    You should find the letter attached.

    We've not heard anymore so far.

    Ben

  7. #22

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    stjtech, my letter has prompted no response, not even an acknowledgement of receipt.

    On the plus side alternatives for curriculum delivery are being explored and ict4life is on the way out of our establishment.

  8. #23
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    One of our IT teachers has reported that a number of links in the software to external web pages don't exist anymore. Some at Longman and some at the BBC.

  9. #24
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    Just tried to install this on a Samsung NC-10:

    Got the error message "ICT for Life cannot be installed on systems with screen resolution less than 1024 x 768"

  10. #25

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    Problems with ICT 4 Life

    Hi,

    Now that year 7 is returning as year 8 in September has anyone any ideas on how you move them to ICT4Life2?

    I can not seem to see any export feature with this software, maybe it is a case of archiving the data and creating the databases all over again?

    Thanks
    Last edited by stjtech; 21st July 2009 at 10:25 PM.

  11. #26

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    ICT 4 Life

    Hello all,

    I have been advised by the ICT Head of Department that there should be updated versions of ICT4Life 1 and 2, not sure where they got this information from though.

    Anyone know anything about any upgrades to this software before we commence the new school year ?.

    Thanks

  12. #27
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    Quote Originally Posted by stjtech View Post
    Hello all,

    I have been advised by the ICT Head of Department that there should be updated versions of ICT4Life 1 and 2, not sure where they got this information from though.

    Anyone know anything about any upgrades to this software before we commence the new school year ?.

    Thanks

    Nearly all the issues previously menioned we've been having too, it's very porrley designed software.

    Users can change their username and the Tab key doesn't work on their logon screen so you can quite easily enter your password in the username box letting the world see.

    There is a patch availalbe (but in my opinion it still doesn't fix everything):

    ICT 4 Life Support pages

    Here's their support no:
    0845 313 8888

    Their recent patch (Nov 09) did not seem to resolve a good majority of problems so after a few phone calls there now sending us a disk containing a new install and many more patches :P

    Only problem is everything needs to be wiped e.g. user accounts and course records.

    They currenly have no way of backing up the data!

    Oh well maybe after the patch...

  13. #28

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    Oh well so much for informing us of this availability fail for ICT4Life.

    It sucks.

    Ben



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