You should only have one copy of the AssessmentDatabase folder. If there are more, youíll get problems, and more can be created if Admin users set any of the workstations up and point the Shared Folder location in different places Ė including at an existing AssessmentDatabase folder.
It sounds more like that some of the users donít have read, write and delete permission on the AssessmentDatabase folder, or have tried to save data before they were given such rights. In that case, they will have created lock files to stop other people over-writing the data they were accessing, and when they closed the application, these were left because their network security profile didnít allow them to be deleted.
If you search for files with the extension .xml.lock then, and delete any you find, youíll be able to access the application again. If you get the issue again, someone needs their permissions changing. Once youíve set all the permissions as required, youíll then need to do a search and destroy on the lock files again, as they wonít clear automatically once the permissions change. As soon as the users are set up as required, the lock files will clear on log-out or on a timer and you wonít get the issue again.
As this program couldnt use a UNC path for the shared data, i explained to the head of department that they will not be able to track student progress, however can use it as an interactive teaching tool etc...
All you do is enable "Quick Launch" or something along them lines, and the students dont have to type a username and password to get in.
is this an open letter we could have copies of please, or just salient paragraphs. I can then continue my case for ridding the school of this awful software.
In the meantime I have sent the following to Longmans' Support (insert sarcastic laugh here):
I am aware that there is a known issue with the database in ict4life becoming corrupt and not allowing pupils to log in, this is a problem that we (as is the case for numerous others) are having.
As of the beginning of March there was no timescale available for a resolve, given that this is a key time in the school year are you now any closer to being able to offer advice?
will update when/if they reply
Last edited by ebschool; 23rd March 2009 at 02:33 PM.