I am installing Abacus Evolve I-Planner and receive following error:
"Microsoft SQL Server Desktop Engine
Setup failed to configure the server. Refer to server error logs and setup error logs for more info.
SQL Server instance status
Cannot find service for instance (MSQL$HALLEY)
Database creation error setup was unable to create the evolve database. Installation of content cannot proceed."
This is a rare error and occurs when an install of I-Planner has been attempted in the past and it has gone wrong. You will probably only see this if you have uninstalled the software and tried again.
It is because remnants of the old database are still installed on your computer. There will be no entry in Add or Remove Programs for the iPlanner MSDE as its not been configured.
Step 1: Open "My Computer" and navigate to and delete the following folder and sub-folders:
C:\Program Files\Abacus Evolve Teachers\Abacus Evolve I-Planner Server
Step 2: Re-install Abacus Evolve i-Planner ensuring you tick the box during install whereby the installer creates a new database and doesn't use an existing SQL Server instance.
Please refer this to your school ICT
Technician if you're unsure about any part of the resolution or call ICT
Support. Please note you will not get this error if you have successfully installed other years of iPlanner as you would already have a database created, this problem will only affect you the first time you install the software.