Educational Software Thread, Wordshark & Numbershark - Need admin to log on in Technical; I really hope someone can help!
Our SEN dept use wordshark and numbershark on 4 computers. They are reach running ...
25th May 2008, 11:04 AM #1
Wordshark & Numbershark - Need admin to log on
I really hope someone can help!
Our SEN dept use wordshark and numbershark on 4 computers. They are reach running the standalone versions. (Version 3 I think)
From a clean XP image, I have installed both programs logged on as admin and tested fine. However when a pupil logs on and runs the program the CD is located and then a message pops up saying that an admin must log on before the program can be used.
I then log off as pupil, and back on as admin. Run the program and log off admin.
When I log on as a pupil it now works without any problem!
The support team said to try a MS Hotfix to allow restriced accounts to access the cd rom drive to play games but this hasn't worked.
Group poilcy software restrictions are in place, but this software is Allowed. - Access given to the CD drive also.
One thing I am going to try is to use the 'Run as' tool to try run the program as an admin / power user. Do you think this would do the trick?
any help appreciated!! - this is driving us mad!
IDG Tech News
25th May 2008, 11:12 AM #2
I'll ask our techie when we're back in on Tues. I know he's had fun with these progs as well.
The current one he's battling is text detective, always seems to be the numeracy/literacy support progs...............
I think the title of this forum sums it up very well!
25th May 2008, 01:38 PM #3
I had no problems with them from what I remember, install, logon as admin, make a test child account, give them full control over the whole WS / NS folder on teh C Drive so they can add new accounts and save progress, voilla all works fine.
25th May 2008, 02:24 PM #4
thanks John, will give that a try when I'm back in work.
I'm on a weeks holiday now!
4th September 2008, 02:39 PM #5
- Rep Power
Was there ever a solution to this? Just got the same problem now i've upgraded the last few machines to XP
15th October 2008, 12:27 PM #6
Just in case you haven't found a solution I have spent the AGES on this.
Everyone (well Domain users) needs control over the wordshark-shared folders.
I would then look at
1: XP Patch
and apply the MS patch and the driver update (the restart the machine).
After receiving an number of complaint's E-mails about me taking over 6 weeks to fix it (2 weeks waiting for the software from the HOD, and this at the start of term when I asked for it before the summer hols as I knew it would be problematical) and it being a necessity for students, I've not heard anything in a while so I assume it's fixed.
Thanks to Stuart_C from:
OverWorked (31st March 2011)
15th October 2008, 12:45 PM #7
We have this too, but ours is stored on the server in a hidden area, not on the local machine... it took about a day for us to sort the permissions out.
13th November 2008, 02:09 PM #8
Hi i have wordshark 3s on the server hidden and we have ranger 5 installed its becoming a right royal ball buster and if a teacher logs in its fine if manager logs in also fine but a student not a chance ive added it all to ranger title checks let them see all they need to and gave permissions and i just want to shove the install cd where the sun dosent shine!!
13th November 2008, 02:29 PM #9
We're running the networked versions of the software (Wordshark/Numbershark) and they run happily without admin rights (or the CD in the drive) if upgrading your licences is an option?
Originally Posted by adamchapman
13th November 2008, 03:09 PM #10
Seem to remember having this issue some time ago. Think we resolved it by copying the full contents of the CD to a local folder and running the install from there.
Never requires access to the CD then and pupil access rights didn't seem to cause problems either.
This was sometime ago though and I'm struggling to remember what i did this morning, never mind a year ago or so.
18th November 2008, 04:38 PM #11
Just sorted an issue with Wordshark myself - as already stated above the pupils MUST have access to the wordshark-shared directory. (I just put it into a student shared network folder and hidden it)
While it's telling the OP that they need to log in as admin - have you created an admin or suchlike account within wordshark yet? You'll need this to be able to set other users up within word/number/cheese-shark.
Just create a username and password within the program, then you can either import a csv file for users or create another wordshark account(s) for the TAs and let them create the student accounts.
10th June 2009, 01:07 PM #12
Hi - Ranger advise that you use the network version of the software rather than the domestic single user CD. They provided install instructions for Worshark/Numbershark on Ranger, which is at:
Originally Posted by WATTYUK
This almost always works for the CD version as well - though on a small number of XP machines you also need the Microsoft XP patch which is detailed at:
Download details: SafeDisc Windows XP Fix for Microsoft Games
(They never did put this up as a normal update: NOTE that on a couple of occasions GPOs in place have prevented this fix from applying)
Other related possible fixes are at:
1: XP Patch
Hope this helps - please do contact Wordshark Support if it does not.
(Wordshark Support Manager)
10th June 2009, 01:23 PM #13
Originally Posted by adamchapman
Reviewing this in the light of more experience over the past couple of years: I think the clue is "Group policy restrictions" - We have come across a couple of cases now where the MS hotfix has not installed correctly, prevented by a GPO. Your symptoms are indeed a perfect fit with the MS XP patch symptoms+GPO preventing application of hotfix.
The hotfix is for the domestic CD version only - the network version normally used in schools is unaffected, so we don't get too many cases like yours thank goodness!
There are also other related fixes possible, detailed at 1: XP Patch
In your case, the problem could be with secdrv being set up to "on demand" rather than on "Automatic"
Hope this helps a little, just sorry I can't help you sort the GPO out.
(Support manager, Wordshark/Numbershark)
31st March 2011, 12:46 PM #14
This fixed it for me.
Originally Posted by Stuart_C
I have Shark running on loads of XP machines for years no problem. I have tried and tried to install it now on a newly installed XP SP3 machine and got the problem.
Installing the XP patch fixed it.
31st March 2011, 04:28 PM #15
Hi "Overworked" - Thanks for confirmation that the "XP Patch" fix still works! We haven't had to use it for a few months, given so few new XP machines are being commissioned.
No wonder you are "Overworked" - we keep thinking that MS just might fix the "feature" in XP that causes this problem in a future service pack..... around 8 years after MS were first aware of the problem, so it must be getting close to the top of their "to be fixed" list!
(Support Manager, Wordshark/Numbershark)
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