+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 17
Educational Software Thread, Wordshark & Numbershark - Need admin to log on in Technical; I really hope someone can help! Our SEN dept use wordshark and numbershark on 4 computers. They are reach running ...
  1. #1
    adamchapman's Avatar
    Join Date
    Aug 2007
    Location
    North Lincolnshire
    Posts
    187
    Thank Post
    29
    Thanked 14 Times in 14 Posts
    Rep Power
    17

    Wordshark & Numbershark - Need admin to log on

    I really hope someone can help!

    Our SEN dept use wordshark and numbershark on 4 computers. They are reach running the standalone versions. (Version 3 I think)

    From a clean XP image, I have installed both programs logged on as admin and tested fine. However when a pupil logs on and runs the program the CD is located and then a message pops up saying that an admin must log on before the program can be used.

    I then log off as pupil, and back on as admin. Run the program and log off admin.

    When I log on as a pupil it now works without any problem!

    The support team said to try a MS Hotfix to allow restriced accounts to access the cd rom drive to play games but this hasn't worked.

    Group poilcy software restrictions are in place, but this software is Allowed. - Access given to the CD drive also.

    One thing I am going to try is to use the 'Run as' tool to try run the program as an admin / power user. Do you think this would do the trick?

    any help appreciated!! - this is driving us mad!

  2. #2
    joe90bass's Avatar
    Join Date
    Oct 2007
    Location
    S Wales
    Posts
    1,355
    Thank Post
    329
    Thanked 107 Times in 96 Posts
    Rep Power
    51
    I'll ask our techie when we're back in on Tues. I know he's had fun with these progs as well.

    The current one he's battling is text detective, always seems to be the numeracy/literacy support progs...............

    I think the title of this forum sums it up very well!

  3. #3

    john's Avatar
    Join Date
    Sep 2005
    Location
    London
    Posts
    10,428
    Thank Post
    1,534
    Thanked 1,066 Times in 931 Posts
    Rep Power
    305
    I had no problems with them from what I remember, install, logon as admin, make a test child account, give them full control over the whole WS / NS folder on teh C Drive so they can add new accounts and save progress, voilla all works fine.

  4. #4
    adamchapman's Avatar
    Join Date
    Aug 2007
    Location
    North Lincolnshire
    Posts
    187
    Thank Post
    29
    Thanked 14 Times in 14 Posts
    Rep Power
    17
    thanks John, will give that a try when I'm back in work.

    I'm on a weeks holiday now!

  5. #5

    Join Date
    Apr 2007
    Location
    York
    Posts
    575
    Thank Post
    11
    Thanked 5 Times in 5 Posts
    Rep Power
    20
    Was there ever a solution to this? Just got the same problem now i've upgraded the last few machines to XP

  6. #6

    Join Date
    Nov 2007
    Location
    Rotherham
    Posts
    1,679
    Thank Post
    122
    Thanked 126 Times in 102 Posts
    Rep Power
    46
    Just in case you haven't found a solution I have spent the AGES on this.

    Everyone (well Domain users) needs control over the wordshark-shared folders.
    I would then look at
    1: XP Patch
    and apply the MS patch and the driver update (the restart the machine).

    After receiving an number of complaint's E-mails about me taking over 6 weeks to fix it (2 weeks waiting for the software from the HOD, and this at the start of term when I asked for it before the summer hols as I knew it would be problematical) and it being a necessity for students, I've not heard anything in a while so I assume it's fixed.

  7. Thanks to Stuart_C from:

    OverWorked (31st March 2011)

  8. #7
    timbo343's Avatar
    Join Date
    Dec 2005
    Location
    Leeds/York area, North Yorkshire
    Posts
    3,159
    Thank Post
    319
    Thanked 311 Times in 217 Posts
    Rep Power
    124
    We have this too, but ours is stored on the server in a hidden area, not on the local machine... it took about a day for us to sort the permissions out.

  9. #8
    WATTYUK's Avatar
    Join Date
    Oct 2006
    Location
    Birmingham UK
    Posts
    2
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi i have wordshark 3s on the server hidden and we have ranger 5 installed its becoming a right royal ball buster and if a teacher logs in its fine if manager logs in also fine but a student not a chance ive added it all to ranger title checks let them see all they need to and gave permissions and i just want to shove the install cd where the sun dosent shine!!

  10. #9
    flyinghaggis's Avatar
    Join Date
    Jan 2006
    Posts
    1,068
    Thank Post
    108
    Thanked 78 Times in 60 Posts
    Rep Power
    116
    Quote Originally Posted by adamchapman View Post
    any help appreciated!! - this is driving us mad!
    We're running the networked versions of the software (Wordshark/Numbershark) and they run happily without admin rights (or the CD in the drive) if upgrading your licences is an option?

  11. #10
    AyatollahPies's Avatar
    Join Date
    Jan 2008
    Location
    Earth
    Posts
    900
    Thank Post
    48
    Thanked 105 Times in 95 Posts
    Rep Power
    42
    Seem to remember having this issue some time ago. Think we resolved it by copying the full contents of the CD to a local folder and running the install from there.

    Never requires access to the CD then and pupil access rights didn't seem to cause problems either.

    This was sometime ago though and I'm struggling to remember what i did this morning, never mind a year ago or so.

  12. #11

    korifugi's Avatar
    Join Date
    May 2008
    Location
    Derby
    Posts
    1,071
    Thank Post
    238
    Thanked 327 Times in 184 Posts
    Rep Power
    187
    Just sorted an issue with Wordshark myself - as already stated above the pupils MUST have access to the wordshark-shared directory. (I just put it into a student shared network folder and hidden it)

    While it's telling the OP that they need to log in as admin - have you created an admin or suchlike account within wordshark yet? You'll need this to be able to set other users up within word/number/cheese-shark.

    Just create a username and password within the program, then you can either import a csv file for users or create another wordshark account(s) for the TAs and let them create the student accounts.

  13. #12
    mr_wordshark's Avatar
    Join Date
    Feb 2009
    Location
    UK
    Posts
    34
    Thank Post
    19
    Thanked 13 Times in 6 Posts
    Rep Power
    14
    Quote Originally Posted by WATTYUK View Post
    Hi i have wordshark 3s on the server hidden and we have ranger 5 installed its becoming a right royal ball buster and if a teacher logs in its fine if manager logs in also fine but a student not a chance ive added it all to ranger title checks let them see all they need to and gave permissions and i just want to shove the install cd where the sun dosent shine!!
    Hi - Ranger advise that you use the network version of the software rather than the domestic single user CD. They provided install instructions for Worshark/Numbershark on Ranger, which is at:

    Ranger

    This almost always works for the CD version as well - though on a small number of XP machines you also need the Microsoft XP patch which is detailed at:
    Download details: SafeDisc Windows XP Fix for Microsoft Games
    (They never did put this up as a normal update: NOTE that on a couple of occasions GPOs in place have prevented this fix from applying)

    Other related possible fixes are at:
    1: XP Patch

    Hope this helps - please do contact Wordshark Support if it does not.
    Cheers
    Rik
    (Wordshark Support Manager)

  14. #13
    mr_wordshark's Avatar
    Join Date
    Feb 2009
    Location
    UK
    Posts
    34
    Thank Post
    19
    Thanked 13 Times in 6 Posts
    Rep Power
    14
    Quote Originally Posted by adamchapman View Post
    I really hope someone can help!

    Our SEN dept use wordshark and numbershark on 4 computers. They are reach running the standalone versions. (Version 3 I think)

    From a clean XP image, I have installed both programs logged on as admin and tested fine. However when a pupil logs on and runs the program the CD is located and then a message pops up saying that an admin must log on before the program can be used.

    I then log off as pupil, and back on as admin. Run the program and log off admin.

    When I log on as a pupil it now works without any problem!

    The support team said to try a MS Hotfix to allow restriced accounts to access the cd rom drive to play games but this hasn't worked. Group poilcy software restrictions are in place, but this software is Allowed. - Access given to the CD drive also...!
    Hi Adam
    Reviewing this in the light of more experience over the past couple of years: I think the clue is "Group policy restrictions" - We have come across a couple of cases now where the MS hotfix has not installed correctly, prevented by a GPO. Your symptoms are indeed a perfect fit with the MS XP patch symptoms+GPO preventing application of hotfix.
    The hotfix is for the domestic CD version only - the network version normally used in schools is unaffected, so we don't get too many cases like yours thank goodness!

    There are also other related fixes possible, detailed at 1: XP Patch
    In your case, the problem could be with secdrv being set up to "on demand" rather than on "Automatic"

    Hope this helps a little, just sorry I can't help you sort the GPO out.
    Best wishes
    Rik
    (Support manager, Wordshark/Numbershark)

  15. #14
    OverWorked's Avatar
    Join Date
    Jul 2005
    Location
    N. Yorks
    Posts
    1,025
    Thank Post
    201
    Thanked 42 Times in 34 Posts
    Rep Power
    30
    Quote Originally Posted by Stuart_C View Post
    Just in case you haven't found a solution I have spent the AGES on this.

    Everyone (well Domain users) needs control over the wordshark-shared folders.
    I would then look at
    1: XP Patch
    and apply the MS patch and the driver update (the restart the machine).

    After receiving an number of complaint's E-mails about me taking over 6 weeks to fix it (2 weeks waiting for the software from the HOD, and this at the start of term when I asked for it before the summer hols as I knew it would be problematical) and it being a necessity for students, I've not heard anything in a while so I assume it's fixed.
    This fixed it for me.

    I have Shark running on loads of XP machines for years no problem. I have tried and tried to install it now on a newly installed XP SP3 machine and got the problem.

    Installing the XP patch fixed it.

  16. #15
    mr_wordshark's Avatar
    Join Date
    Feb 2009
    Location
    UK
    Posts
    34
    Thank Post
    19
    Thanked 13 Times in 6 Posts
    Rep Power
    14
    Hi "Overworked" - Thanks for confirmation that the "XP Patch" fix still works! We haven't had to use it for a few months, given so few new XP machines are being commissioned.

    No wonder you are "Overworked" - we keep thinking that MS just might fix the "feature" in XP that causes this problem in a future service pack..... around 8 years after MS were first aware of the problem, so it must be getting close to the top of their "to be fixed" list!
    Best wishes
    Rik
    (Support Manager, Wordshark/Numbershark)
    Home & SEARCH



SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Logged in as admin, but no admin rights?
    By boomam in forum Windows
    Replies: 11
    Last Post: 12th March 2008, 04:56 PM
  2. XP Pro Admin Password
    By sLiDeR in forum Windows
    Replies: 9
    Last Post: 18th February 2008, 11:55 AM
  3. New Admin
    By russdev in forum General EduGeek News/Announcements
    Replies: 18
    Last Post: 28th December 2007, 10:52 PM
  4. Wordshark
    By witch in forum Educational Software
    Replies: 8
    Last Post: 8th June 2007, 09:36 AM
  5. Admin staff to 'admin' AD phonebook
    By ITWombat in forum MIS Systems
    Replies: 2
    Last Post: 31st May 2006, 11:08 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •