SuccessMaker Issue

[robknowles]

Hello,

I'm currently having a major issue with SuccessMaker with the fact that when a student attempts to run one of the resources it comes up with 'Recording progress, please wait' and then hangs on that indefinitely.

I'm wondering if anyone has any suggestions, I know that there is a PDF on RM's support to probably solve this but we don't have a support contract and I can't see why I need to pay RM £400 when we spent £8K or so to purchase the software.

Thanks,

Rob

[philjones2000]

I don't know if this is the same issue but I had terrible problems for a while with students just getting a background screen but no actual lesson. It turned out to be a permissions problem on the local hard drive but I can't remember what exactly I did.

Sorry!

[plexer]

How is this issue apparent?

1. Students are able to log on to SuccessMaker Enterprise, but when they try to run a course the error "recording progress, please wait" appears.
2. Student progress data can seem to be lost and not updating.
3. Starting and exiting courses may appear to take a long time.

These issues would not be apparent when trying to run a course whilst logged on to the machine as an administrative user.


Cause

Local file restrictions/security is preventing file modifications to the SuccessMaker Enterprise files on the C: drive.


Procedure

Standalone or networked Windows® 2000/Windows® XP workstations (non-Community Connect 3™)

Please click on the link below to download a Security.bat file that, when run, will automatically set the local file permissions on the SuccessMaker folders and files.

Community Connect 3 workstations

Local file permissions on Community Connect 3 workstations are set using Client Security Module. It is possible that this error has been caused by Client Security Module failing to set the local permissions from the relevant writeaccess.ini file.

The following steps will force a download from the server of the updated package writeaccess.ini file:

1. When logged onto the workstation as a user with Administrator-level privileges, browse to C:\Program Files\Research Machines\Network Management\AppAgent\PackageCache\RM SuccessMaker Enterprise V1.3.
2. Find the RM SuccessMaker Enterprise V1.3.writeaccess.ini file. Open the file and add a space at the end of the text. Save the change.
3. From Start menu, choose All Programs, System Management and open RM Client Security.
4. From the list, select RM SuccessMaker Enterprise V1.3 and click Apply.
5. In the Local Security Status area of the window, click the Update button.
6. When the update has completed, reboot the workstation.



Checks

Further advice

If this fails to resolve your issue, please call the support team on 0845 404 0000 with the following information:

* Does the issue affect one, some or all workstations?
* Do the courses run when logged on to the workstation as SystemAdmin?



Possible Issues

Third party local file restriction software:

Please ensure the following folders are excluded from your file restriction software:
# C:\History
# C:\Student
# C:\Teacher
# C:\Cai
# C:\Localcai
# C:\ResultsManager\SuccessMaker\Temp

@ECHO OFF
rem ************************************************** *************************
rem ****** This batch file updates NTFS file security for SuccessMaker ******
rem ****** Enterprise: Everyone group allocated change access ******
rem ************************************************** *************************

rem echo Updating file permissions

rem Set permissions on files and folders for SME

md c:\resultsmanager\successmaker\temp
cacls c:\history /e /t /g EVERYONE:c
cacls c:\student /e /t /g EVERYONE:c
cacls c:\teacher /e /t /g EVERYONE:c
cacls c:\localcai\bin /e /t /g EVERYONE:c
cacls c:\history\*.* /e /t /g EVERYONE:c
cacls c:\student\*.* /e /t /g EVERYONE:c
cacls c:\teacher\*.* /e /t /g EVERYONE:c
cacls c:\resultsmanager\successmaker\temp /e /t /g EVERYONE:c
cacls c:\localcai\bin\*.* /e /t /g EVERYONE:c

Try that.

Ben

[robknowles]

I'll give that a try when I'm back on Wednesday.

Thanks

[Sean]

Hey!
Just like to say that when I googled this problem EduGeek was the first link google gave me so 10/10 for web presence
Also plexer's batch file work a treat so that was awesome too - thanks muchly!