Educational Software Thread, E-Science in Technical; Sniff sob, i hate this software.
I'm suddenly having an issue where certain clients can't see the content, ones that ...
31st March 2008, 03:59 PM #1
Sniff sob, i hate this software.
I'm suddenly having an issue where certain clients can't see the content, ones that are already installed seem ok but new installs generate an error message during install.
Error: No feature to import found
Please verify your installation source.
31st March 2008, 04:04 PM #2
check over the msi and have a look for said file.
make sure where it is pointing for the content is correct (if that makes sense!)
31st March 2008, 04:10 PM #3
I've entered the correct IP address and port number for the web server with the content. I' don't think it's an issue with the msi as it will install the stand alone program ok.
31st March 2008, 04:29 PM #4
I don't know anything about this specific software, but if you are talking about IPs and ports, are you sure windows firewall on your problem machines is not on and blocking your content out?
31st March 2008, 04:44 PM #5
No windows firewall on the server and some clients can still see the content.
31st March 2008, 04:54 PM #6
Also check that your Java and Flash versions are up to date. An update for the client can also be downloaded from their website. The app is indeed a pain.
31st March 2008, 05:34 PM #7
Firewall off on the clients too? and if you try to run it with another browser (firefox maybe) will it connect?
Originally Posted by cookie_monster
31st March 2008, 05:44 PM #8
If you manually install the MSI on a problematic machine, does this solve the problem? If the files are on a file server have you double checked permissions? How do you control your shortcuts to applications? And is the shortcut on the problematic machines pointing to the right location?
31st March 2008, 06:12 PM #9
Yup it is, BUT I will get the tech guys at NT support there credit, they worked tirelessly for over a month with me and in the end I got it working with them, shame the departments decided that it was over priced and they already have over 90% of the content they felt. But they did help me lots with it.
Originally Posted by Ric_
31st March 2008, 06:17 PM #10
Java and Flash versions are the latest.
Some machines work so i don't think it's permissions.
If i manually install the MSI it still doesn't work.
I'll have a look to see if there is a later client.
31st March 2008, 08:16 PM #11
I've had trouble using network installs of escience with Java 6, was fine once I'd rolled back to 5.
31st March 2008, 08:30 PM #12
the latest version might be the problem, the escience software is very specific about what it will and wont work with.
Originally Posted by cookie_monster
31st March 2008, 08:30 PM #13
Hence the patch on the Nelson Thornes website.
Originally Posted by strawberry
31st March 2008, 08:35 PM #14
I might try rolling back to an earlier version.
@ K.C.Leblanc: Nelson Thornes have a patch to fix the Java 6 issue.
Nelson Thornes Technical Support
Patches on patches what a mess.
Last edited by cookie_monster; 31st March 2008 at 08:39 PM.
31st March 2008, 11:21 PM #15
Yeah had this problem for while took 3 months 2 get a patch had same problem with E-Maths from the them got new set of CDs from the them hopefully your problem will be resolved now lol Cookie
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