Old Successmaker

[stuartwilkie]

We are still using the old old version of Successmaker - the one when it was still called CCC! Works great - most of the time. It is set up with its required two shares "History" and "CAI1". You run the configure app on the workstations to be used for Successmaker - give them all unique Station IDs then it copies all the gubbins it needs to C:\LOCALCAI.

A shared restricted account is set up - "successmaker" which maps the two drives as used for configure above. GPO set to give full control to the user on the LOCALCAI and full control manually set on the two network shares. Now heres where the fun begins....

Most of the time the app starts up just fine - and the users do their thing using their separate Successmaker logons. However - after a while, we get the "No Licences available" error on startup. You check in the Successmaker manager - and sure enough it is showing users still logged into stations which aren't being used. The users are exiting properly so its not that.

We are not supported by RM on this (in fact Im not sure this was RM's problem then) so advice please.

Thanks
Stuart

[dezt]

Just got this from the RM Knowledge base, it's with regards to successmaker enterprise, don't know if it's of any use.

Cause

This error occurs because the course licences have become locked within the system for one of the following reasons:

* A student has caused the course to exit prematurely by logging off the network without exiting from SuccessMaker first, or by powering off the machine whilst a SuccessMaker® course is running.
* There has been a blip in network connectivity so that the connection with the database has been lost and the software thinks a student is still using the system, even though they are no longer using it.




Procedure

To resolve this:

1. Ensure no one is using the SuccessMaker software.
2. Log into SuccessMaker as a top-access level user (eg, Manager or Sysman).
3. Click Standard Interface.
4. Click Users, then Show All Users, then All Users Online.
5. Right-click on each user listed (except for the user that you are logged on as) and choose Take Offline (this routine will indicate to you which users may have exited from the system incorrectly, so that they can be advised of how to do this correctly in future).

[dezt]

Here's 2 more articles from the knowlegdebase for successmaker 5.1.1

Symptoms

Error message
When attempting to run a course you receive the error message "This course has zero licenses".


Cause

Why does this happen?
This usually happens because on starting a course, the clients access the CCCDATA file to check to see if there are any available licences. This file can become corrupt if a student logs off or shuts down when a course is still running.


Procedure

How to overcome this issue

1. Run the server utility in the LOCALCAI\TOOLS folder on a SuccessMaker® workstation. To do this, browse through My Computer to C:\LOCALCAI\TOOLS\SERVER.EXE, and double-click on the file. The screen will flash briefly. This should resolve the issue, but if it does not, proceed to point 2.
2. Check that you are definitely not running to your maximum number of licences. If you are not, please proceed to step 3.
3. Copy CCCDATA file from CCCTEMP folder on the server (CAI1\CCCTEMP\CCCDATA). Paste this file into the shared folder and overwrite the corrupted file (CAI1\SHARED).

Note: Step one and two must only be done when SuccessMaker is not running on any workstations on the network.

Or

Symptoms

Error message
When logging on to SuccessMaker you receive an error message saying "All Licenses Are In Use" despite the fact that you know that there should be spare licenses available.


Cause

Why does this happen?
This usually occurs because on starting SuccessMaker, the client accesses the LICENSE file to check to see if there are any available licenses. This file can get corrupted if a student logs off or shuts down when a course is running.


Procedure

How to overcome this issue

Run the SERVER utility in the LOCALCAI\TOOLS folder on a SuccessMaker workstation, logged on as an administrator for the network.

To do this:

1. Ensure that the SuccessMaker drives are mapped (usually M: to the CAI1 folder and T: to the History folder on the server).
2. Browse through My Computer to C:\LOCALCAI\TOOLS\SERVER.EXE, and double click on the file. The screen may flash momentarily, but no messages will appear to confirm the process is complete.

Note: The above must only be done when SuccessMaker is not running on any stations on the network.

[stuartwilkie]

Hmmmm. Ive tried this and the damn users are still showing as logged in if I use the "List Users" after enabling the utilities. If you leave it for long enough (havent yet worked out the exact period of time) then it sorts itself (it must have a timeout). Problem is - until then, you are locked out. Could be be related to everyone using Successmaker logging in as the same windows user??

Grrrr.... i hate this software! Ideas??

[stuartwilkie]

I found it...!

YAY - since it is such an old piece of software it is quite basic, thankfully. If you get this problem - go to \\<servername>\<successmakershare>\HISTORY\HISTORY \SYSTAT

You will see files named the workstation id name. Delete these to clear "ghost" logons.

Ive done a script to sort this...

Thank god for that!!