+ Post New Thread
Results 1 to 14 of 14
Educational Software Thread, Switched on ICT Early Years to Year 6 in Technical; Hi all I've just pushed out shortcuts for this software from Rising Stars using GP on out 2008 Server R2. ...
  1. #1
    Singist's Avatar
    Join Date
    May 2008
    Location
    Bolton
    Posts
    136
    Thank Post
    6
    Thanked 13 Times in 13 Posts
    Rep Power
    15

    Switched on ICT Early Years to Year 6

    Hi all

    I've just pushed out shortcuts for this software from Rising Stars using GP on out 2008 Server R2. Shortcuts are fine, program opens etc. However, when you click on any Docs or PDF files to open them, the software refuses to open them and gives the error that it can't find the resources. All items were copied into the correct folders and I can access these via UNC and open them manually. Anyone any ideas why this is happening?

    Thanks

  2. #2
    Mark182's Avatar
    Join Date
    Dec 2010
    Location
    Lancashire
    Posts
    154
    Thank Post
    20
    Thanked 22 Times in 21 Posts
    Rep Power
    11
    Do students have the correct permissions to access the folder they are in?

  3. #3
    Singist's Avatar
    Join Date
    May 2008
    Location
    Bolton
    Posts
    136
    Thank Post
    6
    Thanked 13 Times in 13 Posts
    Rep Power
    15
    Quote Originally Posted by Mark182 View Post
    Do students have the correct permissions to access the folder they are in?
    Yes, authenticated users, they have full control. I install software all the time via GP using this share. 1st time I've seen this. I'm well scratching my head.

  4. #4
    Grey-gear's Avatar
    Join Date
    Nov 2009
    Location
    Derby
    Posts
    495
    Thank Post
    37
    Thanked 66 Times in 52 Posts
    Rep Power
    25
    Are pop ups blocked for students?

  5. #5
    Singist's Avatar
    Join Date
    May 2008
    Location
    Bolton
    Posts
    136
    Thank Post
    6
    Thanked 13 Times in 13 Posts
    Rep Power
    15
    Quote Originally Posted by Grey-gear View Post
    Are pop ups blocked for students?
    No. Besides, I'm logged on as a domain administrator and they won't open for me either.

  6. #6

    Join Date
    Dec 2013
    Posts
    27
    Thank Post
    3
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Is there an .ini file? if so are the resources in the location that this points to? If not edit it to where you want and try it again.

    If no .ini file your have to find which installation file references the resources and adjust accordingly.

  7. #7

    Join Date
    Oct 2012
    Location
    UK
    Posts
    39
    Thank Post
    1
    Thanked 1 Time in 1 Post
    Rep Power
    0
    I'm 99% sure I've had this exact problem with this software. From what I recall it wouldn't open it from a UNC path, but would work from a mapped drive.

    Hope this helps

  8. #8

    Join Date
    Jun 2008
    Posts
    149
    Thank Post
    22
    Thanked 14 Times in 9 Posts
    Rep Power
    15
    Thought I posted this earlier on, but doesn't look like it:

    UNC Paths are not supported. Needs to be ran from a network drive. Why oh Why?!?!

    On admin log in, map yourself a drive to the teacher share (Make sure its the same letter as the teachers use), open it up, find the flash file, copy shortcut to desktop, rename.
    Now copy the shortcut into the start menu or where ever you need it to be.
    Should now pick it up as running from a network drive.
    Just tested this, it works.

  9. #9
    ass17's Avatar
    Join Date
    Feb 2013
    Posts
    353
    Thank Post
    5
    Thanked 39 Times in 36 Posts
    Rep Power
    27
    We have switched on science and had to change each BAT with full UNC paths to the Doc/PDF files.

    Works fine for us after this

  10. #10

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,990
    Thank Post
    1,359
    Thanked 1,827 Times in 1,134 Posts
    Blog Entries
    19
    Rep Power
    602
    Has anyone dropped a line to Rising Stars about it? Happy to let them know if no-one has.

  11. #11
    EvLPhenom's Avatar
    Join Date
    Apr 2006
    Location
    Sutton Colfield
    Posts
    433
    Thank Post
    21
    Thanked 40 Times in 35 Posts
    Rep Power
    24
    Spoke to rising stars about this @GrumbleDook... they said that UNC is not supported and that the software has to be run from a mapped drive. I'm not entirely sure of the conversation as it was my colleague that was handling the case but I know he changed the shortcuts to run from mapped drive and it is now working fine.

  12. #12

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,990
    Thank Post
    1,359
    Thanked 1,827 Times in 1,134 Posts
    Blog Entries
    19
    Rep Power
    602
    Just had the same chat too.

    Many thanks for bringing this thread to my attention. This is a commonly reported support issue for new installations and applies to all CD-ROMs from the ‘Switched On’ range of materials (ICT, Computing, Science).

    The documented installation procedure is to copy all files from the CD-ROM to a shared area on the network and then create a shortcut to the ‘starthere’ executable and distribute the shortcut to the client PCs. However in order for the program to work correctly this shared area needs to be mapped to a network drive letter (e.g. P:\), as UNC or relative paths (e.g. //servername/...) are not supported.

    The problem becomes apparent when a user clicks on any of the ‘Open File’ buttons within the application and receives an error message stating that the file cannot be found. [The] installation instructions are being updated to reflect this for future releases or reprints, but please let me know if you need any more details.
    As a note, due to changes to the curriculum in England, Switched on ICT is now replaced by Switched on Computing (apart from EY).

  13. #13

    Join Date
    Jun 2008
    Posts
    149
    Thank Post
    22
    Thanked 14 Times in 9 Posts
    Rep Power
    15
    Would anyone else find a centralised document with hyperlinks for the recommended software, or an additional cd/dvd with all the msi's, and shortcuts on helpful?

    It just seems to be taking forever looking through, downloading the software, creating web shortcuts etc.

  14. #14

    Join Date
    Nov 2010
    Posts
    467
    Thank Post
    61
    Thanked 72 Times in 59 Posts
    Rep Power
    34
    Quote Originally Posted by the_one_that_cant View Post
    Would anyone else find a centralised document with hyperlinks for the recommended software, or an additional cd/dvd with all the msi's, and shortcuts on helpful?

    It just seems to be taking forever looking through, downloading the software, creating web shortcuts etc.
    There are quite a few pieces of edu 'software' that are just a bunch of pfd & doc files which would be better stuck on an intranet server (if that's what you're getting at). Switched on Computing is one of them so it's yes from me.

SHARE:
+ Post New Thread

Similar Threads

  1. Rising Stars Switched on ICT...
    By Little-Miss in forum Educational Software
    Replies: 4
    Last Post: 8th February 2013, 10:38 PM
  2. Merry Christmas and a Happy New Year to all you 'geekers out there
    By Dos_Box in forum General EduGeek News/Announcements
    Replies: 31
    Last Post: 19th December 2010, 12:43 PM
  3. Replies: 16
    Last Post: 21st November 2008, 01:39 PM
  4. Replies: 2
    Last Post: 11th January 2007, 02:39 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •