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Educational Software Thread, MLS Librarian Support in Technical; Does anyone else seem to have difficulty getting through to MLS support for Eclipse....
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    MLS Librarian Support

    Does anyone else seem to have difficulty getting through to MLS support for Eclipse.

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    FN-GM's Avatar
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    Yep its always a pain!

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    I thought i was on some sort of banned list, clearly not then

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    Its something they really need to sort out. I wish I never got involved with them.

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    They used to be ok until capita took over them.

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    Exactly this.

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    Had a dysfunctional library system for over a year due to the support. Its always been a nightmare since I first tried contacting them, not really acceptable. The final straw was telling us that part of the system is not compatible with our infrastructure after giving us training using the same system and assuring us everything would be absolutely fine. We ended up giving up and not renewing, I don't like to bad mouth companies but it really turned out to just be a waste of money for us.

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    The problems we are having are only after we upgraded to web version

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    Only had to deal with them once. I ended up waiting in the queue for 90 minutes before finally getting through being told they'd raise a ticket and that someone would phone me back. No one phoned back.

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    MLS
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    Hello Everyone,

    Colin Lloyd Customer Services Manager at MLS. My sincere apologies for your experiences. Does not make great reading. Please contact me directly, I'd be very grateful for opportunities to assist everyone I can.

    0161 426 1324 or 07809195779

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    synaesthesia's Avatar
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    I think it's both worrying and telling that this isn't the first time people have had reason to moan about support on here.

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    In their defence, we had several setup issues and a few others over the years and I never found their support lacking.

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    Yeah I have to agree the support is good, the problem appears to be getting through and responding to us

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    They charge enough for the support

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    Ah, never done that bit, I'm always the end of the line after Library staff haven't been able to do what MLS support needed.

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