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Educational Software Thread, Word Shark V.5 in Technical; Hi, has anybody ever had any experience of installing WordShark by White Space? I have it installed on the server ...
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    KoolTech's Avatar
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    Word Shark V.5

    Hi,

    has anybody ever had any experience of installing WordShark by White Space? I have it installed on the server and running on the client machines however the software bombs out on them after about a minute with an error of "error 69 Licence could not be validated"

    Any help would be awesome!

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    foofighterjim's Avatar
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    Did you do the server or client based install? Server based installs are only suitable for a handful of clients.

    Your issue seems to suggest a communication issue with the server, have you opened the white space network manager and run the test communicator? Failing that restarting the management service and application?

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    KoolTech (9th April 2014)

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    KoolTech's Avatar
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    I did the server based install as I thought that would be the best way to go, maybe I was wrong!

    I have and I get a successful test through it. I have also restated the service several times to no avail. Maybe a client based install would be better, does that require uninstalling it all and starting again do you know?

    Cheers.

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    foofighterjim's Avatar
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    Best bet would be to go here: Networks and find relevant instructions for your system. I have had problems because I am using CC4 but there is no reason why it should not work on vanilla. Failing that email support@wordshark.co.uk or call 0208 748 1170.

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    Little-Miss's Avatar
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    Mine is all server based, seems to work well enough....

    Had a similar issue but can't for the life of me remember how i fixed it...apart from upgrading to 4.8...that doesn't help, i know.

    EDIT: Like foofighterjim suggested, their support is pretty good.
    Last edited by Little-Miss; 9th April 2014 at 09:51 AM.

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