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Educational Software Thread, package failed to install rmcc4 in Technical; Originally Posted by Hadleigh Sorry, I can't see where assignment overiew is, is it in history ? Software > Packages ...
  1. #16

    X-13's Avatar
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    Quote Originally Posted by Hadleigh View Post
    Sorry, I can't see where assignment overiew is, is it in history ?
    Software > Packages & Products > Assignment Overview

    Click "Select Items" and choose the computer you pushed Target Tracker to and Target Tracker itself.

    If you double click on the icon that shows if it installed or not, it'll tell you why it failed. [Sometimes... other times it just says "failed package" which means nothing.]

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    Quote Originally Posted by Techykev View Post
    In the RMMC under Assignment overview right click the failed package and select properties - this should give you a reason why the package failed. You can check this error against the RM Knowledge base on the RM Website, the most common error we get is "Root element is missing" the fix for this is documented on the RM website Tech Article TEC1395295.
    Sorry bit of a blonde moment, I found it and this is what it says for one of the machines

    Status: InstallFailed
    Time: 19/03/2014 10:54:40
    Error: Failure Type: MSI error, check Event Viewer on machine for more detail: Could not complete the operation because a fatal error occurred during installation.

  3. #18

    Edu-IT's Avatar
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    So run the MSI and see what it says?

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    @Hadleigh:

    I would download the MSI again seems to me it could be a corrupted download,

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    X-13's Avatar
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    Quote Originally Posted by Hadleigh View Post
    Sorry bit of a blonde moment, I found it and this is what it says for one of the machines

    Status: InstallFailed
    Time: 19/03/2014 10:54:40
    Error: Failure Type: MSI error, check Event Viewer on machine for more detail: Could not complete the operation because a fatal error occurred during installation.
    Run it manually. That should show you what's going on.

    I've had that happen with a piece of software, and all it was was an ignorable message saying a DLL failed to register. [Also; "was was" God dangit, English language...]

  6. Thanks to X-13 from:

    Hadleigh (20th March 2014)

  7. #21

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    You could try copying the package to c:\drive of a failing PC and run the MSI manually and see if it gives any error messages during the install, failing this I would suggest raising a call with RM on their support line 0845 1201351. EDIT-looks like I'm repeating X-13!!
    Last edited by Techykev; 20th March 2014 at 09:19 AM.

  8. Thanks to Techykev from:

    Hadleigh (20th March 2014)

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    O.k, where is event viewer ?

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    Quote Originally Posted by Hadleigh View Post
    O.k, where is event viewer ?
    ...If you're on Windows 7, login with your sysadmin level account. WinKey > Event Viewer.

    If you're on a different computer than the one you want to look at click "action" then "connect to another computer"

  11. Thanks to X-13 from:

    Hadleigh (20th March 2014)

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    Thank you so much for your help guys, I have raised a call with R.M and will try what you have suggested.

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    Edu-IT's Avatar
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    RM won't help you unless it's a deployment issue with their software. I.e the RMMC refuses to deploy any software. You need to run the MSI manually and report back what happens.

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    Like others have said, Target Tracker just works... I've got v14.0.1 installed here. Just import the msi straight in to the RMMC and deploy. No need to mess around capturing a package using clean machines.

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    Did you try installing it manually? Software, Packages & Products, All Packages. Right click on the package and select export, then save it to your local drive and run it. If that doesn't work event viewer should tell you what the problem is.

    Or just totally remove the package and start from scratch using the process described above.

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    I know it should be that simple, but I have tried it that way. when I tried to run it after exporting it, it comes up with an error 2731.
    I am quite a novice at this, and if anybody would be so kind as to write out exactly what they did that works. I would really appreciate it. I can't see what I am doing wrong and I have no one to help me. So I will have another go

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    Have you got .NET Framework 2 installed on the machine?

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    Quote Originally Posted by Hadleigh View Post
    I know it should be that simple, but I have tried it that way. when I tried to run it after exporting it, it comes up with an error 2731.
    I am quite a novice at this, and if anybody would be so kind as to write out exactly what they did that works. I would really appreciate it. I can't see what I am doing wrong and I have no one to help me. So I will have another go
    Where did you import it from, do you still have the original MSI you imported? If so, you can just use that. No need to do an export.

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