jonnykewell1 (29th April 2014)
Hi my name is Perry Leigh from a company called INASIA Learning Ltd who support and sell Multimedia Science School (Previously supported by PLATO Learning Ltd and RM). Here is a support note if you are seeing problems when upgrading to the latest version of the Shockwave. Any problems then please contact me directly.
You may find that upgrading to the latest version of Shockwave (22.214.171.124) causes problems with Network and Standalone versions of Multimedia Science School 11-16. You may get the error “MSS Content Browser has stopped working” with the only option is to close the program. Previous versions of Shockwave before version 126.96.36.199 seem to work without problem (except for the Diffusion and Osmosis module, see separate support note). On-line versions of Multimedia Science School delivered through a VLE/LMS or from the Multimedia Science School portal are unaffected.
It seems that the latest version of Shockwave is not compatible with the browser component that is part of the Multimedia Science School application. To fix just install an older version of Shockwave but it is recommended that Version 10 is installed because this version is able to coexist with the latest version. Using this version will allow Multimedia Media Science School to work but also keep compatibility with other Shockwave content you may have.
To fix this problem quite simply install the version of Shockwave (Version 10) that is on the Multimedia Science School installation CD, (\supportfiles\installers\shockwave) or download from here.: www.multimediascienceschool.com/shockwave/Shockwave_Installer_Full_101.exe When the install completes you may get the error “Windows cannot find C:/Users/AppData/Local/Google/Chrome/Applicationm/chrome.exe” Please ignore this message and click OK twice to close. You will find that once this older version of Shockwave is installed that Multimedia Science School will start working again. Please note that installing the older version of Shockwave does not overwrite the latest version of Shockwave installed already on the computer but is advised that in Google Chrome that you disable the older version. Do this by typing in the browser of Chrome chrome://plugins/ then just scroll down until you reach Adobe Shockwave Player - Version: 10.1r11 and then disable. This will unsure that there are no other incompatibilities with other Shockwave content that you may be using. Internet Explorer and Firefox are not affected by the installation of the older version of Shockwave so no need to reconfigure.
As mentioned previously the On-line versions (SCORM) of the software are unaffected by the latest version of Shockwave so you may consider upgrading so that it can run through the School or College LMS or VLE. This has 2 main advantages in that Multimedia Science School is not installed directly onto the network so is easier to manage and also Students can access the software from home. For more details contact Perry Leigh at firstname.lastname@example.org or visit the Multimedia Science School Portal.
Last edited by Pezzzer; 6th January 2014 at 11:40 AM. Reason: Changed Formatting
jonnykewell1 (29th April 2014)
Had this error today and this sorted it, thank you.
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