My school's library is using the Alice library system and in the last week, they have incurred an error when logging on to the software. When typing in their credentials and logging in they are met with the error message:
A required file was not able to be opened
The details of the file are as follows:
Mode: Read Write
***"P:\" is a mapped drive to a shared area for apps/programs/software on the server***
The school has been on the phone with SoftLink who have suggested various fixes such as:
- replacing alock.d with alock.mas
- Downloading a new version of alock.d and replacing the old with the new
- Restart computer and/or server (which is MS Server 2012 FYI)
- Make sure the person logging into Alice has full access to the OASIS folder and all its subfolders.
None of these fixes have worked. Does anyone have any suggestions as to what I could try next?
Last edited by woreilly; 11th November 2013 at 10:59 AM.
Have a look on the OASISExtra's website, as it heaps of tips and tricks.
"Restart computer and/or server (which is MS Server 2012 FYI)"
Are you just doing the server which holds the files, or the Master workstation as well?
Last edited by woreilly; 17th December 2013 at 01:55 PM. Reason: Additional Info
You don't have any OPAC terminals?
it is only a middle school that covers the ages of 9 to 12 so the whole library only covers a small corner of the school and is ran by one lady who works part-time so there's no need for any terminals :P
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