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Educational Software Thread, Pearson onscreen platform installation woes in Technical; Originally Posted by themightymrp Yeah got all of those, the software itself seems to be running fine. The only issue ...
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    Theblacksheep's Avatar
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    Quote Originally Posted by themightymrp View Post
    Yeah got all of those, the software itself seems to be running fine. The only issue I have is that the video which is part of the demo test isn't doing anything. We are getting conflicting responses from Pearson, some say that there is no video on the demo, others say there is - otherwise why have a question with one on!! So I don't know now

    Does anyone know if the video downloads to the server and streams from there or whether it streams live across the web?
    No video on our demos.

    A video was on an ICT test last year. Some PCs it worked on some it didn't, despite them being all the same.

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    themightymrp (25th November 2013)

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    If it is the sports questions demo (with the BMI calculator) then, yes, there is a video on question 4/5. AFAIK it is downloaded I think. Not sure if you have the same demo.

    Only other thing we had installed was VLC Player and Adobe Flash Player, but I do not think it is a Flash Video. I can't think of anything else as we use Windows 7 and had the video working first time.

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    themightymrp (25th November 2013)

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    It is the sports questions on our demo. I have the latest Flash player installed and also the latest K-Lite codec pack with Media Player Classic. The only thing I can think of is that the video is either not downloading to the server of it streams live and a port is maybe blocked?? But I've go everything open that its asks for.

    Thanks for the info so far

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    Quote Originally Posted by themightymrp View Post
    But I've go everything open that its asks for.
    That wont stop their support getting everything wrong.

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    Quote Originally Posted by Theblacksheep View Post
    That wont stop their support getting everything wrong.
    True. It does sound like the video is not downloading, which is rather odd. I don't know what format the video is however.

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    themightymrp's Avatar
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    Me neither. I guess I'm back to using their support. Need to find out a) what format the video is and b) does it download or stream. Will report back!

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    Please do as im having the same problem.

    The sound from the video plays but I don't get any video images.
    I've got another test exam tomorrow lunchtime but think it will still not work then

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    mjk
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    Quote Originally Posted by NickDay85 View Post
    I have this EXACT issue. What did you do to fix it? We've just had to postpone an exam 20 minutes before start time because I couldn't get the exam clients to talk to the dashboard consistently.

    We actually have run two of these tests last year without any hiccups, but that was on our old flat network. Not sure if the software likes VLANs or not....
    I had this too, it magically fixed itself though...

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    we have run the test exam fine on Axel thin clients, video played fine, afaik the video is downloaded along with the exam.

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    well the video didn't play ... again.
    I made sure that C++ was installed and also installed Media Player Classic and the K-Lite codec pack (standard) but still no luck

    I then tried to install it on a XP machine and got prompted to use ffdshow when the video should of played. However the software crashed out with "Test violation- Loss of focus call th inviilator"

    Waiting for a response from Pearson now

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    Good luck on that, I've been waiting 24 hours for the answer to my questions about the video

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    I've been asked to uninstall, install as administrator and the run the test logged in as administrator

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    I can top your answer!!! Here is the response I have received to my questions:

    Q1) What format is the video file supplied as? SWF, AVI, MP4 or other?

    A1) Windows Media formats support the file name extensions: .asf, .asx, .avi, .wav, .wma, .wax, .wm, .wmv, .wvx this includes the video formats Moving Pictures Experts Group (MPEG) with file name extensions: .mpg, .mpeg, .m1v, .mp2, .mpa, .mpe

    Q2) Does the video download onto our server where it is then distributed to the client PC’s? Or does it stream across the internet directly to the client machines?

    A2) The video streams across the internet to the client machines
    Q3) If the video streams, what TCP/UDP port does the video stream over and from what IP / URL?

    A3) The TCP/UDP port can be anything between 1-65000.
    Seriously!?!? The only useful bit I've found is that the video streams from the web

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    Quote Originally Posted by jamin100 View Post
    run the test logged in as administrator
    And that is not happening!

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    Well, one sarcastic email later I get an answer:

    We're sending the video as an MPEG streaming video, a copy of which would be cached on your server, then broadcast to the clients PCs.

    The IP address of the exam server is 212.62.15.118
    I'm double checking my firewall settings now, I'm sure I've already opened the port to that IP

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