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Educational Software Thread, Pearson onscreen platform installation woes in Technical; Originally Posted by themightymrp I assume you can ping the names of the invigilator/admin machines from the clients? Yep can ...
  1. #196

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    Quote Originally Posted by themightymrp View Post
    I assume you can ping the names of the invigilator/admin machines from the clients?
    Yep can ping both.

  2. #197

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    Had another successful exam yesterday here

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    Yeah no issues in running the exams. Just a pain you have to manually set up each client to point to the the invigilator computer.

    Although we just have it in one room at the moment so not a massive issue at the moment.

    We just have a single user account designed just for it and have that set up to point to the relevant invigilator account.

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    Have you checked the event viewer on the server running the exam center service... under Windows Logs/Applications. We have the same issue as you, but for us it is an NTP problem.

    - - - Updated - - -

    Have you checked the event viewer on the server running the exam center service... under Windows Logs/Applications. We have the same issue as you, but for us it is an NTP problem.

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    I got caught by the issue with the proxy being entered with the slash as shown in the example in the documentation - luckily I found this thread and fixed the issue myself by editing the xml file on the server. I'd already emailed a screenshot of the "administrator dashboard" showing an error to Pearson and this was there reply!

    Thank you for your email.

    After looking at your screenshot I can see that your port 443 is definitely showing as blocked.

    You will need to speak to your local authority to open this port for you and to allow bi-directional access for this port to allow the programme to work in an out.

    Once they have opened this for you then you will be able to run this programme.


    - - - Updated - - -

    I got caught by the issue with the proxy being entered with the slash as shown in the example in the documentation - luckily I found this thread and fixed the issue myself by editing the xml file on the server. I'd already emailed a screenshot of the "administrator dashboard" showing an error to Pearson and this was there reply!

    Thank you for your email.

    After looking at your screenshot I can see that your port 443 is definitely showing as blocked.

    You will need to speak to your local authority to open this port for you and to allow bi-directional access for this port to allow the programme to work in an out.

    Once they have opened this for you then you will be able to run this programme.

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    kennysarmy's Avatar
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    I got caught by the issue with the proxy being entered with the slash as shown in the example in the documentation - luckily I found this thread and fixed the issue myself by editing the xml file on the server. I'd already emailed a screenshot of the "administrator dashboard" showing an error to Pearson and this was there reply!

    Thank you for your email.

    After looking at your screenshot I can see that your port 443 is definitely showing as blocked.

    You will need to speak to your local authority to open this port for you and to allow bi-directional access for this port to allow the programme to work in an out.

    Once they have opened this for you then you will be able to run this programme.

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    Quote Originally Posted by Sam_Brown View Post
    Yeah no issues in running the exams. Just a pain you have to manually set up each client to point to the the invigilator computer.

    Although we just have it in one room at the moment so not a massive issue at the moment.

    We just have a single user account designed just for it and have that set up to point to the relevant invigilator account.
    So far I've just deployed it out to a single invigilator computer and test computer, but I did not provide the invigilator computer name for the client, and when I ran the software as a student it brought up a list of the invigilator computers that they can connect to that session. Might help with automated deployment... I'll find out tomorrow once the rest of the room installs.

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