How would you like to contact technical support?

[Pottsey]

Depends on the problem but email most of the time. To many times with the phone I waste time spelling out email address's, building address's, passwords or codes.

If its an RMA with an address to email every time. Printer problems chat based screens can be nice.

[bossman]

Telepathy for me, being plugged in to the matrix has it's good sides and the bad sides i hear you say!

well you've either got it or you ain't!

[StuartC]

lol, I've used email/forum with EA and it is doing my head in. As was said earlier, yes they responded within 2 hours to my query, but haven't responded in 3 days to my reply.

Phones, sometimes dodgy, I just spent a few minutes on the phone to a guy in India who hosts a system I manage. I hate doing this and only do it in an emergency because I can't understand them, they can't understand me (I've lived all over the UK and don't have a ¨normal¨ english accent, more a mixture).