Educational Software Thread, ClassWatch Microphone Issue in Technical; We have a mobile version of ClassWatch which consists of a laptop witht the ClassWatch software on it, along with ...
10th May 2013, 03:22 PM #1
ClassWatch Microphone Issue
We have a mobile version of ClassWatch which consists of a laptop witht the ClassWatch software on it, along with a video camera and USB microphone.
The camera is working and recording in the software OK but the microphone device is greyed out so we cant drag it in to the right-hand window to start recording sound.
In Device Manager the USB microphone is shown as working OK and if you go in to the Sound applet in Control Panel the microphone is shown as working as when we're talking the level is moving up and down accordingly.
Has anyone got the ClassWatch system, if so any ideas why the microphone is greyed out so we cant use it? I've been through all the menus and cant see any option of how to add/remove devices so need some help now please?!
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10th May 2013, 04:04 PM #2
I had this - it's because the microphone was disconnected when the computer was on. I was sent these instructions:
Ensure mic is plugged in and switch on laptop. Check it can be recognised in windows / sound
open mobile manager on desktop
Click on 2nd tab from left (recorders)
Double click hardware and click 2nd tab in window (audio)
highlight device in line 1 &2 and click red remove button to delete from list.
Click Green tick at bottom to confirm
double click hardware again. Go to audio tab again
Click green "add" button and select USB audio device from list. (This should add the device into position 1 & 2.)
Click green tick at bottom to confirm
Double click audio icon on left.
Ensure in window that channel 1 is marked as in use and channel 2 is not in use. Delay should be -900ms. Compression is off.
Click 2nd tab in window.
Ensure sliders are both on 1% and 0% respectively
Click button on right (Counter)
Check audio is being received via level indicators on the sliders.
Click green tick at bottom.
Close manager and use.
(if this does not work 1st time, you may need to reboot the machine and start again. Ensure mic is always plugged in though)
20th May 2013, 02:06 PM #3
Thanks for that, I guess this once i should read the instructions rather than just getting on with it!
do you guys experience any issues with the audio/video sync when recording? we just sent ours back to classwatch and were told that the only option available to us is to upgrade to the wifi version which includes it's own router (additional cost) or they send it back to us as it is. Apparently all units are configured exactly the same.
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