+ Post New Thread
Results 1 to 7 of 7
Educational Software Thread, Interactive White Board issue - Attempted dragging = scrolling the screen in Technical; As the title suggests, I have an issue with my IWB that has occured in the last two weeks. My ...
  1. #1

    Join Date
    Sep 2012
    Location
    Nottingham
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Question Interactive White Board issue - Attempted dragging = scrolling the screen

    As the title suggests, I have an issue with my IWB that has occured in the last two weeks.

    My class can click/ tap on items on the IWB (I.e Icons or things in games), but when they try and drag any items in internet explorer on games etc, the screen/ web page scrolls up and down instead - almost as if the another button is being held down. We can drag items in the Smart Board software fine, the errors just seems to occur on websites. The ICT technician came and had a look and said he would 'go away and have a think' which basically means he will forget about the issue and then return in three months so I am trying to resolve this myself.

    Does anyone have any ideas what the problem might be and how to resolve it? I have tried removing and reinserting all cables.

    Thanks in advance for any help.

    Laura

  2. #2

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    10,405
    Thank Post
    1,106
    Thanked 2,094 Times in 1,474 Posts
    Rep Power
    651
    Quote Originally Posted by purrrrrfect44 View Post
    . The ICT technician came and had a look and said he would 'go away and have a think' which basically means he will forget about the issue and then return in three months so I am trying to resolve this myself.
    Not entirely sure that this is the comment that is going to get you help on a forum populated by ICT technicians!
    Us techies can't always fix everything - some issue are sometimes almost impossible and a solution sometimes, just can't be found immediately - 3 months is entirely possible for an issue to be returned to again and again.

    What sort of things are you trying to drag? I'm not sure you actually can drag things on a website - have you been able to in the past?
    If you can click and drag things with the Smartboard software then I doubt very much that it is a problem with the board itself

  3. #3

    Join Date
    Sep 2012
    Location
    Nottingham
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by witch View Post
    Not entirely sure that this is the comment that is going to get you help on a forum populated by ICT technicians!
    Us techies can't always fix everything - some issue are sometimes almost impossible and a solution sometimes, just can't be found immediately - 3 months is entirely possible for an issue to be returned to again and again.

    What sort of things are you trying to drag? I'm not sure you actually can drag things on a website - have you been able to in the past?
    If you can click and drag things with the Smartboard software then I doubt very much that it is a problem with the board itself
    Thanks for taking the time to reply.
    If you see my message I referred to the technician as a he (no i'm not being sexist either) and I am referring to one particular person (with whom we have had prior issues with so the 3 months wasn't a insult rather a statement of a fact - and 3 months of a child's education in my class is rather a long time so I would prefer it to be resolved or replaced within a shorter timescale so we can as a class use the IWB to its full potential - I understand that the issue may not be able to be resolved in this timescale or at all - but then a replacement should be requested). It wasn't a general comment and I mean no offence to other professionals.

    I mean within the games - I.e. this one Picnic on Pluto phonics game it happens on all other game websites we try to use as well so is not an isolated issue.
    Usually the children are able to drag things within the game but instead the screen scrolls. I can still use the keyboard to click and drag the said items.

    I'm usually quiet good at resolving issues myself but this one has me perplexed. I agree it seems limited to the internet - but it seems strange to have occurred now when it was working perfectly well before.

    Laura

  4. #4

    Join Date
    May 2008
    Posts
    1
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Have you got Pen Flicks turned on? That was an issue for us once.

    Info: What are pen flicks?
    To Disable: http://wordpress.district87.org/comm...s-and-panning/
    Last edited by auhsor; 13th September 2012 at 01:20 AM.

  5. Thanks to auhsor from:

    witch (15th September 2012)

  6. #5
    Dom_'s Avatar
    Join Date
    Dec 2008
    Posts
    1,009
    Thank Post
    151
    Thanked 138 Times in 115 Posts
    Rep Power
    55
    +1 for pen flicks - seen the same issue and resolved by disabling flicks

  7. Thanks to Dom_ from:

    witch (15th September 2012)

  8. #6

    Join Date
    Sep 2012
    Location
    Nottingham
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    You solved it! Thank you all very much - I now have a fully working IWB.
    Thank you again for the help, I would never have figured out that this was the issue.

    Laura.

  9. #7

    Join Date
    Jan 2007
    Location
    Nottinghamshire
    Posts
    530
    Thank Post
    1
    Thanked 84 Times in 58 Posts
    Rep Power
    37
    gpo>computer>policies>admin templates>windows componants>tablet pc>pen UX>prevent flicks

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 6
    Last Post: 29th June 2011, 12:45 PM
  2. Interactive Voting Board
    By FunkMaster_J in forum AV and Multimedia Related
    Replies: 2
    Last Post: 10th May 2010, 12:15 PM
  3. Quote for Cambridge White Board Accessories
    By rush_tech in forum Our Advertisers
    Replies: 5
    Last Post: 10th March 2010, 11:45 AM
  4. SMART Board isn't sure whether the eraser is in the tray or not!
    By AngryTechnician in forum AV and Multimedia Related
    Replies: 10
    Last Post: 15th October 2009, 10:14 PM
  5. Interactive White Board suitable for hall
    By speckytecky in forum Recommended Suppliers
    Replies: 20
    Last Post: 18th July 2008, 02:18 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •