When you build the package make sure you test it on a machine connected to an smartboard because I noticed that on the older machines my package froze at 75percent this was due to an error message saying "HID bad environment" that stops the install. I had to log in and click OK and the install finished. I will be interested to see if this problem occurs? I assume you have RM PC's in your school\college? I found out on the older one I get this message but on the mini PC's and newer models I do not get this message. Let me know how you get on .
I've got it on CD at school. PM me if you are still having trouble and I'll send it to you.
mrwoberts (4th October 2012)
Hope this helps
Sorry - missed the replies on this thread - if anyone needs 9.7 - PM me
Sorry to dig up an old thread, but a quick question to those who have done the upgrade.
Did you uninstall SMART Notebook 10.8 first (msiexec /x) and then install 11, or just run the 11 MSI (msiexec /i) to upgrade the machine?
i have found that the upgrade is iffy and doing a fresh install has better results.
its a horrid piece of software....
Totally agree with Shimmer, make sure the old version is completely uninstalled and start a fresh installation. We had 10.8 at our school and tried the upgrade and it was very flakey.
+1 for Shimmer - You need to completely get rid of any old version of SMART before installing 11, otherwise things really go awry. There is also an old removal tool which I think will still work for you: http://downloads.smarttech.com/softw...d95Cleanup.exe
SHimmer45 (10th January 2013)
interesting a proper removal tool.
in a slightly related issue - which i think there is a thread about elsewhere
had a response back from smart about the annoying popup box when loading notebook for proxy auth and it is a "known" issue and they are working on it....
nope now word from them, i haven't tried the newer version as im sure they released a service packed version.
we are using 11.xx on site but we gave the option of using 10 to those who cant stand the new version and the lag which the smart ink layer insists on generating
I fixed the proxy auth box, as it was being generated from the activity builder. Simple add in to Internet explorer 127.0.0.1 to the list of addresses that are set NOT to use proxy, all done!!
I got given a "Wipe out" tool for Smart software. Works very well!
I had issues installing 11 from the downloaded files on the site but got given a CD which works flawlessly. No proxy issues, No ink issues and boot speed seems fine.
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