Technical Support Specialist (20-24K)
This position is with a growing software company specialising in network security for the education sector, supporting customers in North America as well as Europe.
This is a second-line technical support position dealing with other IT professionals by phone, email and remote access onto live systems.
The position is part of a hard-working, informal team of technical and commercial people who enjoy working with an innovative product in a fast moving sector of the IT industry.
Responsibilities for this position include accepting support issues by phone or email, logging issues into support tracking system, assessing support priorities, investigating resolutions, troubleshooting issues with customer, liaising with R&D team, resolving issues in timely fashion, and documenting issues and resolutions. As this is a small, dynamic team other responsibilities may be assigned as needed.
Skills necessary for this position include a good understanding of WAN/LAN principles, Internet Protocols, IP addressing, routing, and other related networking knowledge. Also necessary is a good understanding of network security principles including content filters, anti-spam, proxies and other related technologies. Basic understanding is needed of databases, web servers and email.
Other skills welcomed include knowledge of Citrix, Netware, FreeBSD or Mac OS X.
Experience required for this position is a minimum two years helping support at least one network with at least 100 PCs. Experience is necessary in installing and configuring MS Windows servers and desktops, as well as supporting them in a live environment. Experience in troubleshooting network related issues is preferred.
Previous experience in educational or public sector environments would also be advantageous.
Flexible working hours may include early morning or evening work and may occasionally require on-call support at weekends. As it is a small team flexible working is managed informally.
This is a great opportunity for an IT professional to work at the leading edge of one of the most important aspects of the industry. This role offers the chance to be part of a growing team and deal with a wide range of networks and security issues. Your knowledge and experience will grow in a way very few other roles can offer.
Please direct CV’s and covering letters to:
firstname.lastname@example.org with Ref: lse0031V