ICT Support Technician
East Devon District Council, Sidmouth, Devon
£17,802-£19,621 per annum
Here in East Devon, we are working to meet the diverse needs of local people, whilst preserving the stunning scenery we call home for generations to come. Our location on the World Heritage Jurassic Coastline within two Areas of Outstanding Natural Beauty is stunning.
About the role
Working within the ICT Support and Operations Team, you'll help provide ICT support services to our staff as part of a first-line helpdesk, resolving queries and problem solving. You'll maintain and manage all ICT equipment, installing and configuring user hardware and upgrading or replacing equipment as needed. You'll also monitor and analyse systems and processes to ensure the highest service provision possible.
With a good understanding of Windows operating systems and hardware, and demonstrable practical experience of repair and maintenance of ICT equipment within an organisation, you'll be adept at fault-finding and problem solving at both PC and network level. You'll also have some experience of dealing with customers in both face-to-face and over-the-phone situations, along with excellent communication skills and the ability to stay calm under pressure. You'll need to be able to travel to customer sites, so a driving license and own vehicle are essential.
For an informal discussion, please contact Chris Powell on 01395 517443, or email cpowell@east
To apply online, please click the 'Apply Now' button or alternatively if you have no internet access then contact the First Stop Desk on 01392 383034 quoting reference: ED01/329. Devon County Council - Jobs and careers
Closing date: Noon 13 May 2011. Provisional interview date: 19 May 2011.