It depends on what that tech is going to be doing. OSI is a good theoretical system to know, as it allows a tech to understand fundamentally how things work. Not relevant for all jobs, but for some it will be!
Originally Posted by steele_uk
Surely when you're taking someone on in any job, they should have some form of knowledge of that business/organisation? There are an awful lot of people applying for IT jobs in the UK, so the amount of 'bang for your buck' a school can get when hiring a new tech is significantly higher now than it was even 5 years ago. Prioritisation in an education environment is a key skill I'd expect of any applicant if we had a tech job going!
The question about how would you prioritise these two jobs; the headteacher can't print, or a class full of students can't logon. Now, i know the answer to this, but i wouldn't expect anyone without an understanding of basic education values to instantly know the answer, and it isn't something that couldn't be explained in 2 minutes, hardly a deal-breaker.
You're obviously working in an old fashioned view of IT support in a school, in my mind. No longer are our networks ad-hoc, having grown from the work of an maths teacher who set it up. IT is now business class being installed in an incredibly complex environment. Sure, communication skills are important for any tech job, as is enthusiasm - but a technical knowledge is more important to me I'd say.
For me, i would rather feel confident that someone had excellent communication skills, was able to manage an inventory, was able to source competitive pricing on consumables, dealt with people in a friendly and helpful manner, was enthusiastic about IT in the classroom, had an enthusiasm for video production, website maintenance etc.
Why? So you'd be happy to hire someone who was happy, could talk well and was good with the kids in a classroom, and could fiddle with videos but didn't have a clue about a network, or how to diagnose issues on the latest Windows OS, or on managed switches? Seems that you want to hire a Classroom Assistant rather than a Technician to me...
I think we apply far too much weight to understanding AD Schema, OSI, MCE, MCSA/E CCNA qualifications (i cannot remeber the last time i had to use any of the knowledge from my CCNA let alone a technician)