Helpdesk Advisor (Bristol)
Salary seems bl**dy good for 1st line telephone support - upto £33k!
Information Systems and Computing
As part of the Helpdesk team in the Computer Centre you will be required to provide first line IT support and guidance to staff and students in the use of University PC systems and online services. You will be educated to ‘A’ level standard or equivalent, degree desirable, with excellent IT and task management skills. At least 2 years’ experience in a Helpdesk or IT support role using and supporting Windows XP/Vista desktop PCs in a networked environment is required. Excellent interpersonal and customer service skills, the ability to communicate clearly in face-to-face interactions, by telephone and in email and other written documents are key. An aptitude for learning new skills and the willingness to work as part of a team are essential. Experience of working in a customer facing role will be an advantage, as would use of an electronic Helpdesk System.
Non-EU Nationals please note
The University has a legal responsibility to ensure that all employees are entitled to live and work in the UK. For some vacancies (those requiring specific skills or in shortage occupations) we may be able to obtain a certificate of sponsorship for a suitably qualified applicant as part of the process of obtaining permission to work in the UK from the UK Border Agency (UKBA). However, for most other vacancies it may be unlikely that permission to work in the UK would be granted. You can check whether you would be eligible to work in the UK under the points-based system for migrant workers using the UKBA points calculator. If you have any queries regarding your entitlement to apply for one of our vacancies please e-mail email@example.com
Grade: Grade I
Contact for informal enquiries:
Ms Lucy Shepherd-Hucker L.Shepherd-Hucker@bristol.ac.uk
Timescale of appointment :
Anticipated interview date: 30 July 2009
Anticipated start date: 01 September 2009
Closing date for applications: 9.00 am on 20 July 2009