Saw this the other day:
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Originally Posted by Jobs WebsitesIT Service Delivery Manager - Education sector, Birmingham
Location: Dudley, West Midlands (County)
Salary: £50-60k + car/allowance + 9% bonus + comprehensive benefits
Company: RMRMCompany vacancies...
Job type: Permanent
Date posted: 23/06/2008 18:05:04
A unique opportunity for an IT SDM to work for the ‘UK’s Top IT Employer’ and move into the highly rewarding Education sector to deliver a complex, £50m managed service contract that is improving education standards in 112 Dudley schools through the deployment of innovative technology and related services.
Based from our Dudley office and reporting to the overall Programme Director, the jobholder will manage an existing 10 year PFI contract to deliver and support both curriculum and Management information Systems ICT services to 50,000 pupils across primary, secondary and special educational needs schools. Services are measured against availability, usage and educational impact.
The prime purpose of the role is to deliver all ongoing service elements of this large complex contract, own the P&L, manage the customer and other stakeholder relationships, line manage delivery teams, meet the required SLAs. The jobholder may also be required to deliver additional managed service contract in the Midlands area. This represents a unique opportunity to make a significant contribution on one of RM's most highly visible and strategically important contracts.
Own the delivery of contractual services including development and modification over time (extensive h/w & s/w infrastructure and assets, helpdesk services, on-site engineering, education consultancy and training).
Line manage the service delivery teams (circa 30+ staff) ensuring that operational and educational targets are met and capturing and reporting on key measures to schools, customers and within RM.
Act as the ‘custodian of RM’ in effectively managing senior level relationships with schools, customers and relevant 3rd party / consortium partners
Hold financial P&L ownership for the operational aspects of the contract, ensuring that costs are controlled whilst delivering an appropriate level of service.
Own and drive ongoing service improvements and help achieve additional planned revenues
Of graduate calibre with extensive IT service delivery management experience to stringent SLAs and ITIL standards on large, complex multi-£m managed service contracts
Strong line manager with prior experience of effectively managing large teams
Significant experience of managing customer and 3rd party relationships
Sound financial and commercial awareness having previously owned P&L and experience of contract management and negotiation
Exceptional interpersonal skills and the ability to influence at all levels
Proactive approach with the energy and vision to drive the delivery team, the schools and the Local Authority to continually improve the service delivery
Why you should consider this role
RM was recently awarded the ‘UK’s Top IT Employer’
Opportunity to take on a highly visible, senior management role within a flagship educational transformation programme.
It’s an exciting time to work in Managed Services in RM. Having experienced significant growth in the last couple of years and a number of further large managed service contract bids in the pipeline, this growth will provide exceptional career and personal development opportunities
The technical, commercial and educational complexity of the PFI contract provides an intellectually stimulating environment and the opportunity to directly impact the learning for thousands of children
Work in an open and supportive culture, where employees really are passionate about delivering customer success and RM lives and breathes its core values: customer success, high standards, respect for others, innovation, openness and enjoyment at work
RM is the leading provider of IT solutions to the education sector with 2000 staff and revenues exceeding £260m. To apply online visit rmcareers.co.uk and use the job reference ‘2173’. Relocation assistance could be provided.