IT Helpdesk Technician - Central London
We have an opening for an IT Helpdesk Technician to assist me in general day-to-day IT support of a medium-sized, private prep school teaching children ages 3 - 13 in Knightsbridge, central London. Salary is in the range £20,000 - £22,000. Applications close on Monday, 4th of November with interviews on Wednesday 13th of November. The official ad, job description and application form are attached to this post - they wouldn't let me just put "must be smart, get things done", so to summarise: we require some to provide excellent first and second line technical support to all members of the school community. Over the summer we've invested in new network wiring throughout the school, brand new HP switches, new AV equipment in classrooms, a new server room, updated servers and a new telephone system, and we now require another member of staff to help us configure and maintain this equipment and develop our IT provision to support teaching throughout the school.
This job is a junior role, with the idea that we want someone with a genuine interest in IT and the practice of applying their IT knowledge in a practical setting. Obviously we'll need someone reasonably bright, but a degree isn't an absolute requirement, we will look at experience and so forth as well. Certainly initially the job will involve a fair bit of practical work tidying cables in classrooms, mounting equipment to walls, crimping network cables, etc - we'll be needing someone who can use a drill and a saw without cutting bits of themselves off, please.
We run XenServer 6.2 as our virtulisation platform on two physical servers with a third mirrored backup, we use HP switches (including, possibly, software defined networking), we use both Windows and Linux servers and client machines are mostly currently Windows 7 PCs and laptops but with a growing number of iOS and Android user-owned devices. We have a vanilla Windows domain running on Windows Server 2008 R2 and an Exchange 2010 mail server. We have just moved to using Firefly as a VLE, which is running on an SQL Server 2012 server. We have a school-wide Ruckus wireless system and the newly-installed physical backbone is 10 gigabit fibre from the core to the edge switches with 1 gigabit copper to the desktop. We use an IQ PBX (Asterisk-based) for VoIP telephony and a Lightspeed filtering appliance and SonicWall firewall appliance on our Ethernet First Mile Internet connection.
The job should hopefully offer an excellent opportunity to get practical experience with a range of interesting technologies. All IT support is handled in-house, with oversight by an external consultant - there is no managed IT company, and we are an independant school so there is no local authority involved, either. Larger or more specialised jobs are generally done by various contractors - the structured networking cabling, printer repair, AV installations and so on. The IT department works closly with the school caretakers, especially when it comes to the various events during the school term, and we have a good relationship with the various self-employed contractors who come in to do electrics, plumbing and so on. We have a proper ICT teacher with a computer science degree who, naturally, works closly with the IT support team to provide the teaching environment required to stretch people's ideas of what can be done with ICT learning in a school.
There will also be a fair bit of audio visual work, with equipment to be lugged around, set up and operated. We have some sound and lighting equipment, with some more on the way, and there are regular school productions and events to deal with - the job might well suite someone with an interest or qualifications in sound or lighting production. We have a number of large multifunction printers around the school, and the job does involve in keeping those up-and-running on a day-to-day basis, although any actual reapirs are handled by the contracting company.
The job is very end-user facing, and you will spend your days working with, supporting and training teachers, other staff and children - paitience and a sense of humor are going to be required. Obviously, you will need to be CRB checked. Hours are from 9am until 6pm, with the aim being that the full school day is covered for IT support. Lunch is provided for free in our school canteen. We have a large amount of stairs and are spread over 6 floors, so you'll need to be reasonably fit and capable of lifting reasonable loads (bits of audio equipment, boxes of paper and so on).
If you have any questions or require further information please email email@example.com or, of course, PM me or simply post in this thread. You can download a job description and application form from our website or straight from this post: