Regional Service Delivery Manager (Birmingham) £31,754 - £35,430 per annum
An exciting opportunity to shape Oasis Community Learning, West Midlands
NJC SP 38 - 42 (£31,754 - £35,430 per annum, National) + Local Government Pension Scheme
Oasis is currently seeking to recruit a Regional Service Delivery Manager in the West Midlands to fill a full-time position within the ICT Team.
This person will work as part of a national IT Service Managers Team providing ICT support across the UK to Oasis Community Learning's portfolio of Academies, tenants and customers. This is a key role combining strong technical service delivery expertise, with day to day management of a team of Engineers to deliver incident management, change management, relationship management and high levels of customer satisfaction.
The post holder will have previous Management experience working in a Service Desk or ITIL environment, as well as a good understanding, knowledge and experience of:
- ITIL best practices
- Microsoft Server and desktop operating systems and applications
- Understanding of technologies including TCP/IP, DNS, DHCP and VPN’s
- Any knowledge of educational software such as VLE’s and MIS systems
This role is very customer focused so it is vital that the successful candidate thrive on building and developing relationships with customers at all levels. An ability to write clear, accurate technical/process documents is also essential to the role.
This is an exciting opportunity to be part of a National IT Team which has recently invested 3.5 million pounds in IT systems. As part of the package, Oasis offers:
- A good Continuous Professional Development (CPD) Programme using industry certified accreditation e.g. Microsoft Certified professional, ITIL/Prince2 etc.
- An opportunity to work with new technology e.g. HP Servers, CISCO etc.
- A final salary pension scheme with a Local Government pension provider
- A generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after two years (including 8 Bank Holidays)
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced CRB checks.
If you are interested in this position, please send your CV to:
email@example.com. Please highlight any questions to Yaaba Erzuah, HR Officer (020 7921 4261).
Closing date for applications is: 9:00am on Monday 15th April 2013
Interviews will take place in London week commencing 22nd April 2013.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced CRB checks.
Oasis Community Learning supports Equal Opportunities Employment.
Oasis Community Learning is a company limited by Guarantee registered in England and Wales no. 5398529.
Oasis Community Learning is an exempt charity under the terms of the Charities Act 1993 and 2006