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Educational IT Jobs Thread, Senior IT Technician/IT Technician Nuneaton Warwickshire in United Kingdom (UK) Specific Forums; ...
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    Senior IT Technician/IT Technician Nuneaton Warwickshire

    ST THOMAS MORE CATHOLIC SCHOOL & TECHNOLOGY COLLEGE
    Greenmoor Road, Nuneaton, Warwickshire CV10 7EX
    Headteacher: Mr M S Moore
    Tel: 024 76642400 Fax: 024 76321919
    email: admin@st-thomas-more.net


    Required from September 2012.

    A senior ICT Technician. A working knowledge of modern network systems is essential. A permanent post 37.5 hours per week term (full-time – 52 weeks). Salary: G Points 21-25 (£19,126 - £21,519)

    A part-time ICT Technician. A working knowledge of modern network systems is essential. This is a permanent post 22.5 hours per week term time
    (40 weeks) Salary: D13 (£12,196 pro-rata)


    St Thomas More is a popular and over-subscribed school judged as outstanding in a recent OFSTED inspection.
    This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Post is subject to an enhanced CRB Disclosure. 11-18 mixed (Number on roll: 1020)
    For further details and application form please telephone the school 02476 642400 (CV applications not accepted).

    Closing date: 29th June 2012

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    Contact IT Consultant at the school 02476642400. Email: exams@st-thomas-more.net.

    Job spec below:

    ST THOMAS MORE CATHOLIC SCHOOL & SIXTH FORM COLLEGE

    JOB DESCRIPTION

    POST TITLE: SENIOR ICT TECHNICIAN


    Complementing and in addition to any designated tasks laid down by statute in the Conditions of Employment and the School's Articles of Government.

    1) Responsibilities include managing a local area communications network (LAN) within the school, network security, installing new applications, distributing software upgrades, monitoring daily activity, enforcing licensing agreements, developing a storage management program and providing for routine backups.
    Acting as Senior ICT Technician with team of technicians.

    2) Report to the IT Consultant (John Porter) and then to the Headteacher (Fran Hickey)

    3) To check and maintain the school’s ICT resource for safe, effective use by pupils and staff.

    To provide technical support in line with the school’s ICT support service definition.
    To keep appropriate records of expenditure, of hardware and software, and of support requests and actions taken.
    To support pupils and staff in the appropriate use of ICT.
    To maintain and develop the school’s ICT resource for safe, effective use by pupils and staff.
    To manage appropriate records of expenditure, of hardware and software, and of support requests and actions taken.
    To support and advise pupils and staff in the appropriate use of ICT.
    To monitor, manage and plan for changes in the school’s ICT resource for safe, effective use by pupils and staff.
    To develop the school’s ICT resource and ICT support service in line with the school’s educational objectives.

    The installation and maintenance of the school’s ICT resource

    1) Desktop & Application Support
    Connect, set up and check PCs and peripherals for normal operation using school’s discrete user profiles.
    Perform routine maintenance tasks, including installing software packages and setting common options.
    Perform PC hardware repairs and upgrades.
    Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications.
    Detect, diagnose and resolve PC, peripheral and application errors.

    2) Server & Network support
    Set up hardware and perform checking of networked PCs.
    Install and maintain standard network cabling; perform diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
    Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies and run advanced network monitoring reports and utilities.
    Maintain the school’s intranet and VLE by uploading applications, pages and files.
    Manage elements of the structure of the school’s intranet and VLE.
    Install and set advanced configuration options for equipment such as switches and routers.
    Install software and resources on the file servers; maintain hardware and software of the server; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
    Manage active network components including switches, routers and SANs; install additional servers (virtual) and upgrade the network operating system; set up disk caches and firewalls; maintain Internet filtering and usage monitoring systems.
    Maintain and develop the use of virtual servers on the school network.

    3) Health & Safety
    Follow relevant school H&S procedures and raise awareness among staff, pupils and other users.
    Develop procedures & monitor staff and pupil direct exposure to PC screens.

    The support and management of the school’s ICT service

    4) Configuration & Installation
    Define & follow an acceptance test procedures for new ICT equipment.
    Update records of installed hardware and software; maintain a software library and store original copies of installed applications.
    Plan, record and implement changes to hardware and applications; collate and interpret results of testing and advise if goods are fit for use.
    Record and retrieve information in the school’s Assets Register a database/log.
    Design and apply processes to manage configuration and change within the school; implement and manage a structured approach to rolling out new hardware and software.
    Manage collection of, appropriate access to and storage of relevant asset and configuration data.
    Design, implement, monitor and review school procedures for managing and recording installations and configuration changes.

    5) Continuity, Maintenance & Security
    Develop & follow routine maintenance procedures.
    Develop & follow school backup, virus protection and security procedures.
    Note risks to ICT systems and suggest precautions; Develop & then follow extended maintenance procedures.
    Implement and suggest improvements to school backup, virus protection and security procedures.

    Assess risks and develop recovery procedures for key ICT systems; identify failing systems and suggest solutions.
    Develop and maintain a maintenance schedule; manage efficient implementation of backup, virus protection, SIMS updates and security procedures, including data protection policies.
    Design and implement the school's backup, virus protection and security procedures, with reference to protecting hardware, data and confidential information.

    6) Support Request Management
    Record accurately support requests, outcomes and time taken in the support log.
    Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.
    Respond to support requests according to school procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution.
    Determine whether an immediate solution is both required and possible; ensure steps are taken to find a permanent solution if not immediately possible.
    Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures; produce reports from support logs to provide basic management information on the volume and nature of requests.
    Prioritise resolution of problems and determine whether external support is required; allocate tasks between support staff, including recording requests, following up calls and implementing a maintenance schedule.
    Set support priorities, balancing response to support requests with need to follow planned monitoring and maintenance, in the context of staff availability and wider ICT service demands.

    7) Internal Support Arrangements & External Contracts
    Work to the school’s support service definition; report on variations to contracted services and escalate contract/warranty issues appropriately.
    Work to the school’s support service definition and note problems in maintaining service levels; track external support calls and report performance of external contracts.

    The development of the school’s ICT service

    8) Strategy & Planning
    Identify possible ICT requirements and develop outline specifications for solutions.
    Plan and implement changes to elements of the ICT service.
    Identify software, hardware and working practices required to fulfill functional specifications as defined by school staff.
    Plan for major developments of the ICT service and project manage their implementation.
    Maintain an overall view of the capabilities of the school’s ICT service and contribute to continuous improvement to meet future needs.

    9) Budget & Team Responsibilities
    Purchase consumables and maintain stocks following school procedures.
    Work as part of the ICT Support Team.
    Track expenditure against a budget and produce estimates for planned expenditure on equipment and consumables; purchase lower value items following school procedures.
    To assist in strategic business and financial planning to ensure that the ICT service meets the School’s strategic vision.

    Supervise junior ICT technical support staff.
    Manage the ICT support team’s workload and priorities; assist IT Consultant in carrying out annual performance reviews for other team members and negotiate specific personal development goals.

    Personal qualities

    10) Personal ICT development
    Attend relevant courses and use other means to improve ICT skills and capabilities.
    Actively seek to broaden knowledge and skills relevant to responsibilities.
    To undertake available training opportunities and demonstrate a commitment to continuous development.

    11) Communications
    Support staff and pupils in the use of ICT resources through direct interaction and by producing simple help sheets.

    12) Educational Awareness
    Attend and support staff training sessions, to increase personal understanding of how ICT is used in specific contexts.
    Read school policy documents, schemes of work and curriculum plans; attend relevant meetings.
    Read online and published materials about the educational use of ICT; attend relevant meetings.
    Regularly access key ICT education web sites to keep abreast of changes and developments.
    Produce active summary of findings from above for discussion with IT Consultant

    The post holder will be expected to carry out such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.


    June 2012

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