We have been asked to recruit for this permanent role, based in the midlands, will need someone with similar experience ideally within a VLE or similar educational software supplier organisation

CV's to brose@esp-recruit.co.uk or pm me your details and i'll let you know if its an appropriate application

Successful international Learning Platform provider seeks a resourceful and dynamic Services Manager to lead our service, service sales, support and technical teams. The role requires experience of managing a team that can deliver services on time and to budget. An existing knowledge and understanding of the education sector with experience of the Learning Platform/VLE market would be preferable. Based in offices in the midlands offices, but with UK travel. The Services Manager sits on the UK management team and you will be heavily involved in the company direction and decision making process.
Main Tasks:
Lead a team that encompasses Support Desk, Consultancy, Delivery, Internal Systems Support and Infrastructure.
Ensure all activities follow ITIL standards.
Develop business plans identifying key activities and priorities.
Lead the ongoing commitment to quality ISO270001/2 and ISO9001
Project and Program Management within the team
Work with the Global Services Team
Key skills:
Service Team Management
Knowledge and understanding of the education sector. Preferably with experience of the Learning Platform/VLE market.
ITIL experience.
Project and Program management
Research and report writing skills
Change Management