University of Worcester - Information & Learning Services (ILS)
Reference number: ILS1115 - 649
Closing Date: 16/10/2011
Salary: Band 4: £17,329 - £19,411 pa with opportunity to progress to £20,558 pa (pro rata for part time hours)
Hours: Full and Part time positions will be considered: 37 hours full-time or 18.5 hours part-time per week. Please specify clearly on your application whether you are applying for a full-time or part-time position
Start: As soon as possible
Responsible to: Head of ICT
Service Support Manager
Responsible for: N/A
Interview date: To be confirmed
Information and Learning Services is a converged service responsible for library, ICT
and print services at the University. This post sits within the Information and Communication Technology (ICT
) team, which comprises ICT
Service Support, Staff and Student Systems, Network Infrastructure and Telecommunication, and System Integration and Web Development.
We wish to appoint the equivalent of 2 full-time staff and will consider applicants on a part-time or full-time basis. Please specify clearly on your application form whether you are applying for full or part-time hours. Both full-time (37 hours) and part-time (18.5 hours) roles will be subject to the University's core ICT
Support Rota, covering all University sites including The Hive from 08:30 - 19:00, 7 days a week.
The successful applicant will be working in the ICT
Service Support team and have operational responsibility for providing ICT
support to the students, staff, delegates and visitors to the University. S/he will work closely with the ICT
Service Support Manager and ICT
Team Leaders to implement and deliver excellent and professional services.
The post holder will be required to take part in the scheduled rota to provide service support during these hours and must have a flexible approach to covering absence at short notice.
The role would suit a confident individual capable of learning new skills quickly, who is a highly effective communicator with the ability to build good working relationships. S/he will need to be able to work with a high degree of autonomy and manage personal workloads and deadlines.
The successful applicant will be required to work across all University sites which are typically within 2 miles of Worcester city centre and will be required to travel between sites on a regular basis.