ICT Technician/Technical Support Specialist (Helpdesk) - £16,700.00 - £26,883.00 p.a

[HollyKeen]

TEC-SF-0511 Application Form.doc

An exciting new opportunity has arisen to work within a fast growing organisation based in South Croydon as either a FULL TIME ICT Technician or Technical Support Specialist.

The main focus of this position is to provide technical helpdesk support to schools’ curriculum systems. You will mainly be based in the office managing (dependant on experience), supervising and acting as 1st to 3rd line support (dependant on experience) on the helpdesk. There will be times where you are required to make site visits and get involved in projects as necessary.

The ideal candidate will have at least the below:

> Key values:
-Passionate
-Experienced
-Competent
-Friendly
-Helpful
-Inspired to want to develop
-Positive
-Honest
-Trustworthy

> Essential knowledge, skills and abilities:
-Microsoft Windows XP Professional
-Microsoft Windows Server 2003
-Microsoft networking technologies
-Backup technologies
-Antivirus systems
-Server and Computer Hardware
-Excellent customer service & interpersonal skills
-Professional telephone manner
-Ability to work both as part of a team or on own initiative
-Ability to learn on the job and to work under pressure
-Good time management
-Attention to detail
-Logical troubleshooting
-Report writing and basic documentation

> Essential Experience:
-1 years supporting and administering a MS Windows Server 2003/XP Pro network
-MS TCP/IP, DNS, DHCP
-Basic Networking infrastructure - cabling, routers, switches
-MS Office applications
-NT Backup, Veritas/Symantec BackupExec
-Symantec and Sophos enterprise antivirus products

The closing date for this position is the 17th June 2011.

All applicants must submit the attached application form along with their up to date CV to:

hkeen@matrixict.com
or
Holly Keen
Head of Human Resources
Unit 87, Capital Business Centre
22 Carlton Road
South Croydon
Surrey
CR2 0BS

If you require further information about this position please contact Holly at hkeen@matrixict.com or call her on 0208 916 2470.