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Educational IT Jobs Thread, Service Desk Engineer - Redhat in United Kingdom (UK) Specific Forums; https://redhat.ats.hrsmart.com/cgi-b...cgi?jobid=4669 Location: Farnborough, UK Red Hat has openings for helpdesk engineers who specialize in Linux Desktop System Administration with excellent ...
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    somabc's Avatar
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    Service Desk Engineer - Redhat

    https://redhat.ats.hrsmart.com/cgi-b...cgi?jobid=4669

    Location: Farnborough, UK


    Red Hat has openings for helpdesk engineers who specialize in Linux Desktop System Administration with excellent troubleshooting, customer service and interpersonal skills. If you are interested in providing a fast, friendly expert service to our internal customers, enjoy learning quickly, are interested in dealing with different parts of Red Hat's business, and really enjoy working with and supporting Linux then we'd be delighted to hear from you.


    Responsibilities

    * Providing email, telephone, irc-based, and in-person support for all employees
    * Providing technical help with user hardware and software issues
    * Communicating effectively with employees in well spoken and written English
    * Participating in service desk ticket triage
    * Exercising expert judgment within defined procedures and processes to determine appropriate action
    * Performing configuration, upgrades, and relocation of user hardware, software and other devices
    * Participating in employee training and education on policy, procedure, processes, information, howtos
    * Assisting the team in documenting all tasks, processes, procedures and information
    * Working independently with minimal supervision
    * Handling shift work and unusual hours if required

    Requirements

    * Outstanding customer service and interaction skills
    * Customer focused and enthusiastic in helping people to resolve technical problems
    * Linux PC system/networking troubleshooting skills
    * Demonstrated ability to solve problems quickly and skillfully
    * Excellent English verbal and written communication skills
    * Experience and skill with user hardware installation and configuration
    * Experience in deploying and supporting communications hardware (cellphones, deskphones, video conference)
    * Proven ability to adapt quickly to organizational changes
    * Demonstrated ability to learn and develop technical skills
    * Strong computer ethics
    * BSc/BS degree preferred or equivalent experience
    * A desire to be part of a company that is redefining the entire software industry

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    That would be a good opportunity for anyone who likes Redhat stuff...

    If it had been Debian or Gentoo I'd have been more than

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    Quote Originally Posted by kmount View Post
    That would be a good opportunity for anyone who likes Redhat stuff...

    If it had been Debian or Gentoo I'd have been more than
    Snap

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    somabc's Avatar
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    Redhat's not that bad!

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    powdarrmonkey's Avatar
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    No, I just don't know it well enough.

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