ICT SUPPORT TECHNICIAN
Actual salary range H3 (£15,725)
Full time – 37 hours per week

We are seeking an enthusiastic colleague with a high level of relevant experience and expertise in both computer hardware and software to support the ICT Manager.

Please contact Alison Murphy on 01462 622300 for an application pack. Visits are welcome by appointment. Closing date: 10th December 2009

The school is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including Criminal Records Bureau check.

Job Description

The post holder will be responsible to the Headteacher through the ICT Manager and Business Manager.

Support colleagues play a vital role in supporting the work of Teachers, and by doing so, enable them to improve student achievement. Support colleagues are therefore valued and valuable members of our staff. S/he will demonstrate a genuine commitment to our equal opportunities policy, which reflects the rights and needs of our entire school community.

The job description will be reviewed annually as part of the Performance Management Review process and will involve working closely with administration and teaching colleagues to ensure that the school can provide a full ICT service.

Full support and training will be provided as part of the Performance Management process.

1. Responsibilities will include (not exhaustive):

1.1 The general maintenance and repair of ICT equipment.

1.2 Supporting colleagues with understanding and use of ICT technologies

1.3 Supporting students and colleagues with the use and development of the VLE

1.4 Support colleagues in the use of SIMS ICT software

1.5 Installing and testing all new software, including anti-virus software.

1.6 Making software available to appropriate users.

1.7 Supporting the planning, purchasing, implementation, monitoring and evaluation of ICT resourcing.

1.8 Checking of new computer equipment on arrival and its installation.

1.9 Updating and ensuring the accuracy of the school inventory.

1.10 Ensuring all health and safety needs and regulations are met.

1.11 Providing support for all peripherals, such as scanners, printers, projectors

1.12 Keeping a log of all technical faults.

1.13 Maintain a stock of consumable items such as printer cartridges and projector bulbs

1.14 Supporting the development the school’s internet and intranet facilities, including its websites.

1.15 Liaising with the ICT Manager on the effective use of computer software and hardware

Person Specification

A basic understanding of ICT hardware and software.

A willingness and ability to learn new software/hardware to support colleagues.

The ability to work under pressure and to remain calm and methodical when problem solving.
A flexible, friendly attitude, able to appreciate the confusion and lack of confidence students and colleagues may feel when first confronted with new technology.

Good administrative and communication skills, verbal and written.

Ability to interrelate with colleagues, students and other agencies as appropriate.

An understanding and commitment to equal opportunities.

A commitment to their own professional development.