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Educational IT Jobs Thread, [RM] Customer Support Engineer (Haringey) in United Kingdom (UK) Specific Forums; Region South & South East Location London (Haringey) Specialism Technical Support Job Description The Haringey BSF Project is a 5 ...
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    [RM] Customer Support Engineer (Haringey)

    Region South & South East
    Location London (Haringey)
    Specialism Technical Support

    Job Description

    The Haringey BSF Project is a 5 year project, which will deliver a full Managed Service to 12 mainstream Secondary Schools, 3 Special Schools, and 1 Pupil Support Centre, in the London Borough of Haringey.

    The role is designed to support the delivery of Managed Services, working alongside technical resource based in Haringey, based primarily in one of the mainstream Secondary Schools. It is expected that 80% of time will be spent at this school, and 20% at other sites in Haringey.

    Responsibilities

    Managing the networks, carrying out reactive and proactive tasks on site.
    Responding to and resolving system failures
    Maintaining the swap stock and asset management
    Delivering the 'warm' spares swap-out service
    Working with the Network Administrator and Support Consultants

    Requirements

    Experience of maintaining a range of networking and standalone hardware, and an ability to keep abreast of technology changes and innovation
    Ability to problem solve
    Ability to work effectively with personnel from different teams within the company - influencing skills
    Excellent customer handling and inter-personal skills (some experience of working at a customer site would be helpful)
    Ability to cope with change and adapt quickly to a developing type of service delivery

    Advertising website: Link

  2. 2 Thanks to DaveP:

    Jamman960 (3rd August 2009), mrtechsystems (5th August 2009)

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