To strategically manage the development and maintenance of an efficient ICT
infrastructure and Technical Service, including the deployment of the School ICT
resources. Main Tasks and Accountabilities:
a.To manage the advanced ICT
technical support and advice service to administrative and curriculum areas as required across the school/college and agreed in negotiation with the ICT
Subject Lead and/or School Leadership Team.
2.To lead on the commissioning and configuration of ICT
systems, networks and equipment; including hardware, peripherals, and software and ensure efficient performance and deployment of appropriate support services.
3.To manage the performance monitoring of ICT
resources and perform advanced diagnosis and resolution of network infrastructure, software and hardware faults (including peripherals and web servers). This responsibility includes ensuring that the team can provide expert user support for all software, hardware and operating systems.
4.To actively manage the Service Level Agreements and delivery of tailored projects and support including ICT
security and efficient use of resources.
5.To advise on and manage the monitoring of Health and Safety and audit checks including electrical testing, warranties, licences and risk assessments.
6.To lead on and develop the system recovery processes to minimise the risk and impact of a serious disaster and threats to continuity (including management of the appropriate back up regime and virus protection).
7.To be responsible for strategic business and financial planning to ensure that the ICT
service meets the School’s strategic vision and needs, including accountability for the ICT
budget in conjunction with School Leadership Team
8.To undertake available training opportunities and demonstrate a commitment to continuous development.
9.To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Service Manager
10.To perform such other tasks as may reasonably be required by the Network or Service Manager.
11.To carry out the above duties in accordance with the County Council Equal Opportunities policies
Additional Duties and Involvement
The following duties and areas of Involvement are specific to this role within (Name of School/College) and are in addition to those listed above. It is accepted that these items are appropriate to the salary scale for this post. Additional Duties and/or Aspects of the Service included within this Role:
(Example, Ensure quality and continuity of the technical support for internal phone system)
(Example, Maintain appropriate technical support for CCTV operations)
(Example, Oversee the development of SIMS and associated technical support)
This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties of the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post.
The authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Successful applicants for people working with children and vulnerable adults will need to undertake a Criminal Record Bureau (CRB) enhanced clearance for this authority.
This post requires that the successful candidate undertake a substantial amount of work involving a visual display unit, s/he will therefore be required to take an eye test.