New Staff Pack

[russdev]

Currently creating the new staff pack for our new IT Tech starting next week what would you want in one if you where to start a job as a junior tech.

Russ

[kestrel1]

A pay rise

[strawberry]

link to this website, a suggested training plan, network diagrams to study, suggested topics to read up on .

[Diello]

Copy of SLA? What should be treated as priorities (e.g. classroom prob vs. admin prob)

[wagnerk]

A laptop

-Ken

[sparkeh]

Somethings I would have liked when I started my job, no particular order:

* Physical map of school with classes and teachers marked.
* Map of IT infrastructure.
* School policies + AUPs.
* List of job responsibilities, what you should and shouldn't do.
* List of priorities.
* Info on non job related stuff - eg tea/coffee arrangements.
* Complaints procedure.
* An idea about how the school works (bit vague but as an example, some schools are cool with you coming in during a lesson to fix things, some its a real no-no).

[Jona]

If your doing support a list of staff members against pictures and the locations your likely to find them in can prove a real time saver.

Jona

[Hightower]

Or hows about training this Junior Tech without paper?

I learnt everything I know from looking over the shoulder of my NM. If he was mucking around in AD he's always give me a shout first and say "take a look at how to do this".

Best way to learn - by doing.

[sparkeh]

Best way to learn - by doing.

Doing, breaking, then hastily trying to fix before anyone notices.
Well maybe thats just me

[Hightower]

Doing, breaking, then hastily trying to fix before anyone notices.
Well maybe thats just me

Virtual network = life saver

[maniac]

Doing, breaking, then hastily trying to fix before anyone notices.
Well maybe thats just me

Been there a few times! Amazing how it only takes seconds for a problem you already know about to be reported, but it takes weeks for that problem you really need to know about to get through to you!

Mike

[witch]

Somethings I would have liked when I started my job, no particular order:

* Physical map of school with classes and teachers marked.
* Map of IT infrastructure.
* School policies + AUPs.
* List of job responsibilities, what you should and shouldn't do.
* List of priorities.
* Info on non job related stuff - eg tea/coffee arrangements.
* Complaints procedure.
* An idea about how the school works (bit vague but as an example, some schools are cool with you coming in during a lesson to fix things, some its a real no-no).

Location of toilets!
Location of room timetables that will show when rooms are free - and how to book them for IT work
Dress code
Location of docs that might be useful (eg under Manager's docs I have various 'how to.. docs, IP addresses, passwords (no, not to anything important, things like email creation etc).
And all the things Strawberry said

[KarlGoddard]

List of drives and their roles > which drives can kids save to, which are public, which are staff only etc

Staff list with their ext numbers (with the obligatory asterisk next to any attractive female PE teachers)

[russdev]

Or hows about training this Junior Tech without paper?

I learnt everything I know from looking over the shoulder of my NM. If he was mucking around in AD he's always give me a shout first and say "take a look at how to do this".

Best way to learn - by doing.

He will be trained that way but only fair he has welcome pack with some introduction stuff to the network and the school.

Russ

[Sylv3r]

Im doing something similar for new teaching staff for september but some of the below may be useful:

AUP
List of passwords / useful contact details i.e. e-mail addresses
Quick guide to what is available on the network
ICT Support Helpdesk
Map of school highlighted with ICT / IWB rooms / Printers
Wireless Network Map with coverage points
List of bookable equipment and what services ICT Support provide
All Software / Hardware to be purchased through ICT Support
no. of PC’s / IWB’s across school
List of network drives – what they’re for / who can access them etc