Helpdesk Support Role (£23-25K)

[SpecialAgent]

Job profile
The Health and Education Unit delivers a wide range of management consultancy services and support to governments and health and educational institutions across the world.

HLSP is the specialist health systems consultancy operation of the Heath and Education Unit of xxxxxx As part of a Global company and corporate IT infrastructure, the post will support all aspects of the local IT services in our London office and provide input and support to our Cambridge team and office, as well as our smaller offices internationally. The post currently reports to the Marketing and Sales Director but is also part of a bigger IT team with our Health and Education business unit.
Job description
The postholder will support, maintain and administer all aspects of HNE IT services with principle responsibilities to the Old Street office and staff in health-related subdivisions.
The main accountabilities for this role include:
Providing 1st line IT support to all HNE offices and home/remote users
Assisting with network maintenance and administration on HLSP’s local area networks
Administering and maintaining Windows 2000 and local Exchange servers
Purchasing and installing hardware and software, including purchase logging and invoice processing
Carrying out minor hardware repairs, where appropriate
Keeping up to date records of all systems including hardware, current licenses and hardware warranties
Supporting office telecommunications equipment and hardware as required
Assisting with the ongoing antivirus strategy where appropriate
Working closely with unit colleagues and the wider IT support team to provide a high quality service to customers
Candidate specification
Previous experience of working in a first-line IT support role with LAN administration and backend server administration is essential. Candidates must be able to work independently but as part of a small team, setting own priorities and planning work for maximum efficiency.
Essential competencies/skills for the role include:
Excellent customer service approach to IT support
Team player
Excellent problem solving skills
Good IT skills and confidence/proficiency in all Microsoft packages
Excellent communication and interpersonal skills
Ability to maintain a diplomatic approach
Able to work alone and use initiative
Able to plan and prioritise heavy workload making effective use of time
Flexibility and adaptable approach to work and constantly changing priorities
Pro-active approach to own learning and development
An interest in the work of the Unit
Willingness to be flexible and prepared to contribute to the company in other duties as required
Experience of supporting remote workers using services behind corporate networks
Experience of supporting SQL Server 2000 and MS Access
Working knowledge of mail clients, including MS Outlook and Outlook Express
A good understanding and working knowledge of Veritas Backup Exec
Good working knowledge of PC, laptop and peripheral hardware, especially Dell and HP
Experience of McAfee Anti-Virus products
Knowledge of Citrix
Please contact Julie on 08701 612007

[Scotmk]

Not that I am interested in this position, though for a helpdesk job it is paying very well. But a helpdesk position does not usually require the roles of:

"Purchasing and installing hardware and software, including purchase logging and invoice processing
Carrying out minor hardware repairs, where appropriate
Keeping up to date records of all systems including hardware, current licenses and hardware warranties
Supporting office telecommunications equipment and hardware as required
Assisting with the ongoing antivirus strategy where appropriate"

Should this not really be a IT Technical Job Role or even a managers position for these things!

Just me being picking.