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Educational IT Jobs Thread, Helpdesk Support Role (£23-25K) in United Kingdom (UK) Specific Forums; ...
  1. #1

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    Helpdesk Support Role (£23-25K)

    Job profile
    The Health and Education Unit delivers a wide range of management consultancy services and support to governments and health and educational institutions across the world.

    HLSP is the specialist health systems consultancy operation of the Heath and Education Unit of xxxxxx As part of a Global company and corporate IT infrastructure, the post will support all aspects of the local IT services in our London office and provide input and support to our Cambridge team and office, as well as our smaller offices internationally. The post currently reports to the Marketing and Sales Director but is also part of a bigger IT team with our Health and Education business unit.
    Job description
    The postholder will support, maintain and administer all aspects of HNE IT services with principle responsibilities to the Old Street office and staff in health-related subdivisions.
    The main accountabilities for this role include:
    Providing 1st line IT support to all HNE offices and home/remote users
    Assisting with network maintenance and administration on HLSPís local area networks
    Administering and maintaining Windows 2000 and local Exchange servers
    Purchasing and installing hardware and software, including purchase logging and invoice processing
    Carrying out minor hardware repairs, where appropriate
    Keeping up to date records of all systems including hardware, current licenses and hardware warranties
    Supporting office telecommunications equipment and hardware as required
    Assisting with the ongoing antivirus strategy where appropriate
    Working closely with unit colleagues and the wider IT support team to provide a high quality service to customers
    Candidate specification
    Previous experience of working in a first-line IT support role with LAN administration and backend server administration is essential. Candidates must be able to work independently but as part of a small team, setting own priorities and planning work for maximum efficiency.
    Essential competencies/skills for the role include:
    Excellent customer service approach to IT support
    Team player
    Excellent problem solving skills
    Good IT skills and confidence/proficiency in all Microsoft packages
    Excellent communication and interpersonal skills
    Ability to maintain a diplomatic approach
    Able to work alone and use initiative
    Able to plan and prioritise heavy workload making effective use of time
    Flexibility and adaptable approach to work and constantly changing priorities
    Pro-active approach to own learning and development
    An interest in the work of the Unit
    Willingness to be flexible and prepared to contribute to the company in other duties as required
    Experience of supporting remote workers using services behind corporate networks
    Experience of supporting SQL Server 2000 and MS Access
    Working knowledge of mail clients, including MS Outlook and Outlook Express
    A good understanding and working knowledge of Veritas Backup Exec
    Good working knowledge of PC, laptop and peripheral hardware, especially Dell and HP
    Experience of McAfee Anti-Virus products
    Knowledge of Citrix
    Please contact Julie on 08701 612007

  2. #2
    Scotmk's Avatar
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    Not that I am interested in this position, though for a helpdesk job it is paying very well. But a helpdesk position does not usually require the roles of:

    "Purchasing and installing hardware and software, including purchase logging and invoice processing
    Carrying out minor hardware repairs, where appropriate
    Keeping up to date records of all systems including hardware, current licenses and hardware warranties
    Supporting office telecommunications equipment and hardware as required
    Assisting with the ongoing antivirus strategy where appropriate"

    Should this not really be a IT Technical Job Role or even a managers position for these things!

    Just me being picking.



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