This was my old job, I thought i'd post it up. Was a good place to work.

Job vacancies - Job vacancies - University of Kent

IT Accounts Officer

Ref OTR0842
Location Canterbury
Job Type Technical
Contract Type Open Ended
Salary Type Per Annum
Salary (£) 20972 - 23586

OTR0842, Information Services, Closing date: 10 Feb 2014

The Role

Do you enjoy helping people make the most of IT systems? Are you passionate about delivering great customer service?

The IT Accounts Officer plays a key role in supporting IT services to students and staff of the University. In this role you will have responsibility for troubleshooting and answering IT queries, and taking the lead for the administration of IT accounts.

You will be working in a great customer focussed and friendly team in a supportive and enthusiastic, collaborative environment, where one of your key challenges will be to help identify ways to improve our services for the benefit of the University and its members.

The Person

You have proven IT support abilities, and demonstrable administrative experience. You are able to work quickly and accurately, and will have a love of IT. You find solving IT queries and delivering an excellent service exciting and rewarding.

You are an excellent communicator able to communicate with people at all levels of IT experience, providing reassuring, confident, expert support with minimal jargon.

The successful candidate will most likely have a degree or equivalent in a relevant field and have experience in IT support and administration.

The University of Kent is a welcoming diverse environment. We have recently initiated a ‘Women in IT’ campaign and particularly welcome female applicants to this post.

The Department

Information Services is comprised of four sections: Customer Support, Library Collections and IT Development together directly support almost all areas of University activity, and the Planning and Administration section supports the work of the department. Two JISC services (JISC Monitoring Unit and JISC RSC South East) are also located within the department and provide services to the JISC and wider educational community. A strong emphasis is placed on user support and all provision is targeted as closely as possible to user needs.

Website: Organisational structure - Information Services - University of Kent

The Team

This role is in the IT Service Desk team within the IT Support Services section of Customer Support, part of the large Information Services department, which spans both Library and IT services. This is your chance to make an impact to improve our service to customers, and in particular to make the IT account processes more effective and efficient.

Website: Customer Support - Information Services - University of Kent

The Package

This post is offered at £20,972 - £23,586 per annum and comes with a generous package of benefits including 38 days of annual leave (including bank holidays), a contributory pension, flexible working and a great working environment.

Further Information

Closing date for applications: 10 Feb 2014

Interviews are to be held: 26 Feb 2014

Please see the links below to view the full job description and also to apply for this post (please do not send your application directly to the department).

How to apply - for this type of position you will be required to complete the on line application process. Please note we do not accept CVs for this post.

If you require further information regarding the post or application process please contact Gemma Ray on Please note applications must be recieved online via the University of Kent website - details sent directly via email cannot be considered.