A large FTSE 100 company in the M1 Corridor requires a Services Desk Manager to start as soon as possible. The primary responsibility is the leadership of the support teamís driving process improvement and change, that deliver increased customer satisfaction or cost benefits across the entire Customers Services Division. The person will have responsibility for a team of approximately 40 people. A suitable candidate will have proven leadership skills within technical / customer support desk function. Demonstrable track record of improving customer satisfaction and driving change. Experience of working with the Public Sector is would be beneficial, Education experience is desirable. Excellent Customer Service and People Management skills. Experience of face to face customer management is desirable. ISO and ITIL experience is essential. The role is paying circa £45k + car/car allowance + excellent benefits package and management bonus on top