+ Post New Thread
Results 1 to 4 of 4
Educational IT Jobs Thread, Service Desk Manager in United Kingdom (UK) Specific Forums; ...
  1. #1

    Join Date
    Dec 2012
    Posts
    44
    Thank Post
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    4

    Service Desk Manager

    Service Desk Manager
    SCP 33-37 (inner London £31,464 to £34,494)

    Due to recent promotions in our ICT team, an exciting opportunity has arisen for a motivated self-starter to join the ICT department at Oasis, one of the largest Academy sponsors in the UK.

    The Oasis ICT department services our Academies nationwide, providing staff, pupil and external customers support for all aspects of an IT infrastructure, including Networking, Server, Desktop & Laptop Hardware (Tier 1 Products) and Software.

    The Service Desk Manager is responsible for all aspects of technical operations and service delivery relating to the function of the National Service Desk. The role exists to assist the National Infrastructure Manager to deliver an effective, fit for purpose ICT service to internal and external clients. The purpose of this role is to:
    · Lead 1st, 2nd and 3rd level support teams to deliver a high quality, cost effective support service.

    • Develop and train the Service Desk team, overseeing projects and managing national IT operations.
    • Maintain service delivery and operations within agreed SLA’s focusing on driving down response and fix times.
    • Manage and escalate service requests to the National Infrastructure Manager and Regional Service Delivery Managers in order to avoid service breaches,


    If you are a good communicator, have experience in a senior IT technical background, have experience in a senior IT role either as a deputy team leader or manager, have a strong knowledge of, or using an IT service desk software package or working to an SLA, are strongly task-driven and are good at multi-tasking then we would love to hear from you.

    This is an exciting opportunity to be part of a National IT Team which has recently invested ¾ of a million pounds in IT systems. As part of the package, Oasis offers:
    • An opportunity to work with new technology e.g. HP Servers, CISCO, MS Cloud Technologies etc
    • A final salary pension scheme with a Local Government pension provider
    • A generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after two years (plus 8 Bank Holidays)

    Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced CRB checks.

    If you are interested in this position, please visit Oasis Community Learning and complete an application form. This should be returned by 12 Noon on Wednesday 11th September 2013 to: oclrecruitment@oasisuk.org. Interviews will take place in London on the 18th September 2013.
    Please highlight any questions to Rob White, HR Administrator (020 7921 4423). No contacts from Agencies please. Thank you!
    Attached Files Attached Files
    Last edited by OCLRecruitment; 20th August 2013 at 02:06 PM. Reason: Authorised ad

  2. #2

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,617
    Thank Post
    648
    Thanked 1,618 Times in 1,448 Posts
    Rep Power
    421
    Is it not a full time position then?

    Employed workers are legally entitled to 28 days holiday a year?

    https://www.gov.uk/holiday-entitleme...ts/entitlement

    Ben

  3. #3

    Join Date
    Dec 2012
    Posts
    44
    Thank Post
    0
    Thanked 2 Times in 2 Posts
    Rep Power
    4
    Sorry that was a mistake it has been changed to say plus 8 bank holidays

  4. Thanks to OCLRecruitment from:

    plexer (20th August 2013)

  5. #4

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,617
    Thank Post
    648
    Thanked 1,618 Times in 1,448 Posts
    Rep Power
    421
    Thanks that make sense now

    Ben

SHARE:
+ Post New Thread

Similar Threads

  1. Service Desk Manager
    By Devon in forum Educational IT Jobs
    Replies: 1
    Last Post: 1st December 2012, 03:36 PM
  2. Manage Engine Service Desk Plus
    By spookyspoof in forum General Chat
    Replies: 4
    Last Post: 21st October 2011, 03:42 PM
  3. Service Product manager/ technical training author
    By SpecialAgent in forum Educational IT Jobs
    Replies: 0
    Last Post: 12th December 2007, 04:21 PM
  4. Regional Service Development Manager
    By SpecialAgent in forum Educational IT Jobs
    Replies: 3
    Last Post: 25th October 2007, 07:56 AM
  5. Customer Service Desk Operator
    By SpecialAgent in forum Educational IT Jobs
    Replies: 0
    Last Post: 13th March 2007, 03:01 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •