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Educational IT Jobs Thread, First ICT tech Job in United Kingdom (UK) Specific Forums; Hi all, I hope you guys can help, I'm about to start my first ICT tech job at a secondary ...
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    RjMaJay's Avatar
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    First ICT tech Job

    Hi all, I hope you guys can help, I'm about to start my first ICT tech job at a secondary school, I was hoping you could give me some info on what to expect and what its going to be like. Thanks in advance

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    SimpleSi's Avatar
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    Welcome
    All jobs in different places are different
    Best advice is to turn up, try and do your best at whatever's asked of you even if its way below your abilitiy or way above you ability.

    Some techs at some schools are treated like outside contractors and some techs at some schools are treated like close famiily.

    Remember that the teachers are in a high pressure job and just want/need things doing at very little notice - try to do it (at least in 1st week)

    Simon
    PS Good Luck- we are here (nearly 24/7)

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    Hi @RiMaJay
    Well done on getting a tech job. Are you part of a team? As @SimpleSi says, the most important thing is to do your best. Be positive, helpful, smile and don't forget to ask questions if you are not sure what you are doing.
    All jobs are different so we can't tell you what to expect -but we are here if you need us!

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    RjMaJay's Avatar
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    Thanks for the replies, there's me, another tech and a manger covering about 1500 users. My previous job was first line support for about 50 users in an office environment, so its a large jump.

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    It's going to be extremely challenging and extremely rewarding.
    You'll learn to do things on a budget and be innovative.
    You'll probably get addicted to coffee if you're not already, and you'll become accustomed to bribes in the form of donuts, cookies, sweets and all things nice in order to boost jobs up the queue.
    If they have an IT helpdesk system, be sure to use it, and don't let people pick on the newbie and collar you in the corridors to do extra things that the team doesn't normally do.

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    Three of you covering 1500 users.You'll be too busy to worry about what your supposed to be doing. Best of luck, enjoy your new job.

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    Hello, welcome and congratulations

    I have two bits of advice:
    1. Don't change anything to start with. Document, observe and work out what will break if you touch something! There is probably a reason for the peculiar way of doing things!
    2. Teaching and Learning is the priority in a school, not the person who shouts loudest or tries to pull rank. If a problem means a class cannot be taught, it's a priority. Don't be afraid to refer the shouter up your management chain if you are justified in putting them further down the queue!

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    Quote Originally Posted by elsiegee40 View Post
    Hello, welcome and congratulations

    I have two bits of advice:
    1. Don't change anything to start with. Document, observe and work out what will break if you touch something! There is probably a reason for the peculiar way of doing things!
    2. Teaching and Learning is the priority in a school, not the person who shouts loudest or tries to pull rank. If a problem means a class cannot be taught, it's a priority. Don't be afraid to refer the shouter up your management chain if you are justified in putting them further down the queue!
    All of the above. We have lots of shouters.

    Also you will learn to hate printers. Why oh why in 2013 do we need so many printers and why is a printer that isn't working an URGENT
    Priority. Gets me every time
    Last edited by markwilfan; 17th March 2013 at 11:28 AM.

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    The first rule to bear in mind is that IT roles do not necessarily equate between sectors. You are moving from business to education (no?), which necessitates a shift in your ethos. IT roles between business and education do not equate directly; in education there is far more aggregation of what business would call specialisms into a single role. That can be frustrating at times but it's also an exciting challenge, as long as the school supports its IT department well (support works both ways in the help-us-to-help-you sense).

    A school's primary mission is to keep the education of children "always forward". You do need to pay attention to back-end infrastructure and administrative services as well though; in some instances T&L will grind to a near halt if they're not in place.

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    CONGRATS MATE. I WILL SAY JUST ENJOY AND BE POSITIVE

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    Quote Originally Posted by laserblazer View Post
    Three of you covering 1500 users.You'll be too busy to worry about what your supposed to be doing. Best of luck, enjoy your new job.
    3.5 of us cover 1900, 2 sites, citrix, vMware, Bladecenter, sans, NAS, cisco, voip, vdi, cashless, door entry, follow me print, meru, iwb, inteligent (cough) rfid laptop locker, etc....

    The fact our helpdesk open ticket count is fairly constant says we are coping ( mostly due to thin clients and VDI reducing equipment failure), if HP would admit liability on a 60% sudden failure on laptop batteries ( 60% of 460 ) then we could half our open tickets in a day!!

    Good Luck!

    Rob

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    Take back-ups... Then take back-ups of your back-ups!

    Seriously, congratulations and good luck!

    Some wise words above mine, heed them well. My school is smaller, more on the 'part of the family' side of things, this can have some great advantages. But when it goes wrong it can be taken very personally! I still have a teacher who doesn't talk to me because I wiped all her work (and personal stuff) off her laptop when I deleted what I thought was an 'unknown' profile. That was when I started.

    So before you push that button, make sure you know what you are doing!

    Can be nice though, when all the kids (and the teacher) think you're the hero of the day/genius because you know where that button is... (it's called the 'on' button, sometimes more technically 'the power switch'...)

    Regards,

    Kol

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    One of the things I say to techs is that our job relies on accuracy. Follow the policies and procedures already in place and hopefully you won't go far wrong, but whenever you do any support work that is out of the ordinary always think about the consequences of your actions, the affect it will or may have further down the line, and don't try and do jobs that are beyond your current limitations (understanding what they are and admitting to them are key). It is better to ask and be sure than to guess and do something wrong. Initiative is a good thing, but limit to suggestions rather than actions to begin with.

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    On the back of that, one area to familiarise yourself with ASAP is the school's Safeguarding procedures. Mainly that's in relation to what you do and whom you tell if you discover inappropriate material, but it also applies in a general sense because all adults in a school, both teaching and support, can be said to have a responsibility for the safety of young people, which has no particular parallel in business that I'm aware of.

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    I made the jump from business to education and its great that people say thank you for the smallest of jobs!!

    Good luck and enjoy being an Edugeek!!!

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