ICT Support Officer

Salary: £19,210 – £21,415

Hours of work: 37 hours per week – Full Time / Permanent

Organisation: Mole Valley District Council

Location: Based At Council Offices Pippbrook, Dorking, Surrey

A Support analyst is required to work as part of a technical service desk team and provide support for hardware, software, printers and network connections to a number of offices. With excellent customer facing skills and an enthusiastic approach, the candidate will possess a well balanced mix of practical aptitude, troubleshooting skills, creativity, good analytical skills and a systematic approach to problem solving as well as the ability to communicate effectively at all levels. A full driving licence will be required for occasional travel to other sites.

Main responsibilities include providing a central point of contact to receive questions, enquiries, requests and incidents from users. Deal with incidents using the ICT Helpdesk tools, ensuring that all necessary information is obtained, actioned appropriately and in a timely manner.

We only accept application forms for this role and are unable to accept CV’s. For an informal chat or discussion please contact Saeed Foroughi, ICT Service Design Manager on 01306 879364, email saeed.foroughi@molevalley.gov.uk .

Closing Date: Midday, Friday 8th February 2013

Interview Date: Thursday 21st & Friday 22nd February 2013

Please note: due to the high volume of applications we receive, we regret to inform you that should you not hear from us within one month of the closing date your application has been unsuccessful.