Schools Technical Support Officer reporting to schools Senior Technical Support Officer required


This is an exciting opportunity to work in a dynamic environment as part of a newly created and vibrant Education focussed ICT team. The post holder will be expected to support a number of schools ICT networks, and be the focal point for communication, advice and solutions for these clients.

The job holder will also be required to work in conjunction with colleagues within the business unit on ICT project work. It goes without saying that the ICT Technician will, as part of a small and highly professional team, be expected to work using their own initiative.

Main duties and responsibilities

Support the Education ICT Technical Services team in order to provide a comprehensive ICT support service to schools covering the installation, configuration and support of Administrative and/or Curriculum ICT systems as needed.

 Diagnose and resolve technical problems and incidents via the telephone, remote diagnostic software or site visits in accordance with Education ICT standards and current working practices, to ensure a responsive service to schools in line with SLA performance targets.
 Perform simple repairs, installations or upgrades to PC hardware and software using, where appropriate, a range of software tools and techniques (e.g. imaging/remote software distribution) to ensure any changes cause minimum disruption and follow agreed standards.
 Test hardware and/or software installations, using supplied test procedures and tools to ensure that modifications/changes have been successfully installed and/or removed.
 Assist in the receipt/delivery of orders ensuring goods are securely stored.
 Maintain a good technical knowledge of ICT software including CAPITA SIMS MIS and Microsoft Office.
 Maintain a good technical knowledge of ICT hardware configurations for desktop and server platforms.
 Promote the use of the website and intranet across the organisation.
 Undertake any other duties as may be required from time to time commensurate with the grading of the post.

 Educated to A level.
 NVQ level 3, BTEC or equivalent qualification in IT, together with a least one year of directly relevant post-qualification experience.
 OR: At least three years’ directly relevant experience without formal IT qualifications.

 Broad ICT knowledge, covering:
o Server, Desktop, Laptop and Network hardware.
o Windows client Operating Systems: Windows 2000 and Windows XP (Windows Vista would be beneficial).
o Windows Server Operating Systems: Windows 2000 and/or 2003.
 Experience of installing and de-installing end-user application software, such as Microsoft Office, Anti Virus, SIMS and other education software.
 Experience of supporting end users in the use of business application software including Microsoft Office.
 Capable of following detailed technical instructions.

 Prior experience of working within the education sector.
 Prior experience of installing and configuring wireless technologies.
 RM CC3 Knowledge would be significant advantage.

 Drive, energy and commitment to deliver on demanding targets.
 Excellent people skills and in particular a confident and pleasant telephone manner.
 Problem solving and decision making skills.
 Strong organisational and administrative skills with attention to detail.
 Ability to communicate with clients who do not have an IT background.
 Proactive, flexible approach with a professional attitude pursuant to the demands of the business.
 Capable of mentoring less experienced Junior/MA technicians.

Contract: Permanent.
Salary: £16,000 - £24,000 depending on qualifications and experience.
Hours of Work: This post is full time. Contracted hours are 37 per week, with arrangements for lunch and start/finish times to be agreed in line with work schedule. Operates a flexible working scheme; however the appointee is expected to work the hours necessary to fulfil the demands of the post.
Annual Leave: 25 days per annum.
Travel: A full driving licence is essential. Access to own vehicle insured for business purposes is required.
Expenses: All expenses incurred during the course of business activities will be paid in line with Group policies.
Health Scheme: Yes, Optional.
Pension: Yes, Optional.

CV's to william@specialagent.co.uk, candidate must be able to interview on 14th or 15th August (as it stands at the moment) and must contact me asap to fill in application forms, 08701 612 007