emPSN Service Level Agreements
Has any school requested and received a copy of the service level agreements that their emPSN-framework contracts are being delivered under yet?
We asked on behalf of the primary schools we support - only to be eventually told that KCOM / Capita hadn't finished writing them yet!
When we pointed out to the rep in question that surely this should have been something that was done before they started selling services to schools if the services were going to be measured against them, there was an amusing amount of "umming" and "ahhing".
Heard from another secondary in our region that they had a similar response when the question was posed by them.