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East Midlands Broadband Consortium (EMBC) Thread, embc mail filtering and encrypted documents in Regional Broadband Consortiums (RBC); Does anyone else have trouble sending encrypted documents via embc mail? For me is gets quarantined and I have to ...
  1. #1

    sparkeh's Avatar
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    embc mail filtering and encrypted documents

    Does anyone else have trouble sending encrypted documents via embc mail? For me is gets quarantined and I have to manually release it.
    Surely sending sensitive data in encrypted form is the right thing to do?!

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    Jobos's Avatar
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    We had problem with Teacher 2 Parents last week and had to send them our database which was encrypted. Of course the emails got quarantined so I was releasing them at 4:30pm on a Friday afternoon

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    JonThompson's Avatar
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    We have the same issue. Anything encrypted, or anything it 'thinks' is encrypted gets blocked and we have to manually release it. Talk about being a pain.

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    maark's Avatar
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    have had same problem tried zipping it up but still the same

  5. #5

    sparkeh's Avatar
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    Thanks, glad its not just me. Perhaps time to put a call in... *sigh*

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    JonThompson's Avatar
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    Quote Originally Posted by sparkeh View Post
    Thanks, glad its not just me. Perhaps time to put a call in... *sigh*
    If you do find out why, can you let us know please?

    Thanks.

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    synaesthesia's Avatar
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    Certainly an issue across the board - catch 22 as it's the best way to make sure someone receives nasties via email too. We haven't bothered looking into it due to moving away from EMBC but I would imagine they'd be happy to set up a whitelist for you

  8. #8

    sparkeh's Avatar
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    Support sent me a manual today with a section on how to configure this for ourselves.
    I'll take a look and report back

  9. #9

    GrumbleDook's Avatar
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    As @synaesthesia it is catch 22. To virus scan emails you need to get into zipped files. If you can't then you either have to say you completely trust the inbound source or have someone verify that the outbound source is always 100% patched and with up-to-date AV with no chance of being hit by day zero exploits. The simplest and easiest thing is to quarantine the questionable file so that someone with authority and trustworthy access at the school goes and releases it. Some LAs will authorise the setting up a rule to 'trust' emails coming from and going to the LA but from chatting with a few of our schools that has not been something that is particularly popular ... for some reason there are schools that don't trust emails from *anyone* ... and it has been frustrating when our HR and Pay teams are sending out encrypted files (via AVCO) and asking for them to be emailed back ... only for them to be blocked by EMBC (and rightly so). With the move to MM though, we had a good number of false positives whilst it was being tweaked and so we did agree to that rule bing put in place to allow emails to go back and forth safely between NCC and schools ... if schools were not taking on contracts themselves in a few months time I would have removed the rule as it is not a good thing to have ... IMHO ... not when we have a fair few schools where we cannot be sure that patching is taking place on a regular basis and there is little or no audit of the update of AV.

    Then again ... that is why schools can take control of their own rulesets to deal with this how they want.

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    cvl4's Avatar
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    Sparkeh
    Hope you got it sorted since contacting support?
    I have used Mail Marshal to successfully create rules to get around this problem for regular senders / receivers of encrypted documents so I know it is possible.

  11. #11

    sparkeh's Avatar
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    Quote Originally Posted by cvl4 View Post
    Sparkeh
    Hope you got it sorted since contacting support?
    I have used Mail Marshal to successfully create rules to get around this problem for regular senders / receivers of encrypted documents so I know it is possible.
    I have the instructions to fix this, just need a spare 5 mins to actually do it :S

  12. #12
    JonThompson's Avatar
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    Quote Originally Posted by sparkeh View Post
    I have the instructions to fix this, just need a spare 5 mins to actually do it :S
    Can I have a copy please? Or are they specific to your site only?

  13. #13

    sparkeh's Avatar
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    Quote Originally Posted by JonThompson View Post
    Can I have a copy please? Or are they specific to your site only?
    Sure! They are generic! Will PM you.

  14. Thanks to sparkeh from:

    JonThompson (28th May 2012)

  15. #14
    JonThompson's Avatar
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    Quote Originally Posted by sparkeh View Post
    Sure! They are generic! Will PM you.
    Cheers.

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    Jobos's Avatar
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    Any chance of a copy as well please?

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