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East Midlands Broadband Consortium (EMBC) Thread, RM Quote in Regional Broadband Consortiums (RBC); Originally Posted by elsiegee40 We have SafetyNet with a standard ADSL line. There is the issue of can't do different ...
  1. #16
    Gibson335's Avatar
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    Quote Originally Posted by elsiegee40 View Post
    We have SafetyNet with a standard ADSL line. There is the issue of can't do different filtering for different people and the line is pricey for what we get. One filter fits all.

    I have also, recently, experienced more difficulties with support which it seems has probably been out-sourced overseas and things that were resolved within hours are taking days.

    We're starting to look elsewhere for the line with the prospect of Smoothwall for the filtering.
    RM say their support is UK-baed.

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    I'm pretty sure that the RM Internet for Learning lot are all UK based, the usual RM support is split between UK and India.

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    Gibson335's Avatar
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    Quote Originally Posted by Tallwood_6 View Post
    I'm pretty sure that the RM Internet for Learning lot are all UK based, the usual RM support is split between UK and India.
    That's not what they've told me directly, so I will query that.

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    RM say that whilst some of their 'back office' work is handled by staff in India, all calls are answered by UK staff.

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    The first line is i believe entirely UK based but they just take your details and pass you on to 2nd line where you can get UK or India. If you log a call online its like rolling a dice as well.

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    Gibson335 (21st February 2012)

  7. #21
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    @frankst1989

    Two posts out of two touting Vaioni?

    Rat smelt - prove me wrong.

    HBJB

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    synaesthesia's Avatar
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    That site looks too familiar, so does their sales patter.

    Hang on - taylor franks... frankst1989...
    Please, try a bit harder because I guarantee you've just lost any hope of scoring any contracts with anyone that reads this forum. Lying is NOT a good sales method.

    Edit: thought it looks familiar, they're just a reseller for Exponential-E who made some more than dubious claims to us.
    Last edited by synaesthesia; 27th February 2012 at 07:56 PM.

  9. #23
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    ... and pooof!! 'tis gone.

    HBJB

  10. #24

    synaesthesia's Avatar
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    Damn right too, any chances of custom gone with it.
    I will correct myself though, they're not a reseller, and I hope to god Mr Franks is just a sole idiot who didn't realise he's wrecking his companies reputation. He's up for discipline, I hope!



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