I'm in! Thanks Syn and thanks Gonzo!
As for what's changed - seemingly far greater control, scheduled reports (scheduled to your taste/requirements) on quarantined/delayed/deleted emails etc, the dashboard home screen thingy is far more informative and gives you a great first-glance glimpse of what's going on. Seems generally more intuitive than Webroot.
I'm in! Thanks Syn and thanks Gonzo!
I think I'm too innocent to know the meanings of half of the words on this filtering list! Going to have to do some Urban Dictionary'ing tonight.
Word of warning which EMBC may need to look at (if possible!)
If you manually process a quarantined email (i.e. pass through) it remains in quarantine. So if someone else goes to process emails, it could get passed through again and it will be sent/received again. The option to delete emails is greyed out and there's no way to otherwise mark them.
syn - i will pass onto the project team. that 'feature' may be by design !
Ah, that explains it - we updated ours with them ages ago and they never did do anything (via EMBC)
Will contact Synetrix in the morning.
The search feature, nor the filter/rule features allow the use of square brackets - the most common way of sorting emails!
So for instance we have a lot of [keyword] subjecthere and searching all subjects of all emails for [keyword] brings up a hell of a lot of unrelated stuff - there is certainly no mentions of those keywords there.
So we have a lot of this being filtered heavily for "general spam" - no problem, just create a rule to pass anything with [keyword] through - but no! can't do it!
Emailing service desk now
** Edit, I had to manually pass this email through because it blocked me from emailing the service desk. Nice. Confidence being quickly lost! I have been positive though, we're more than happy to help them resolve these issues by reporting problems but with this amount of problems, I wonder if it will be better to request all filtering is disabled.
Last edited by synaesthesia; 21st September 2011 at 11:49 AM.
Obviously this is affecting ALL schools on this system regardless of whether they have access or not. I implore people to be VERY careful about checking if emails have sent, confirm via telephone if need be - unless I'm making a mountain out of a molehill there are *serious* problems.
Joy of joys. Most of these emails were being blocked by a self made anti-spam thingy. Apparently a majority of emails contained the phrase "Best Quality Drugs". Sure. Sure they did. Better still, on realising this I remove those anti-spam thingies. An hour ago. And they're still applying.
Time to go hunting for an anti-spam system of our own, I think.
Last edited by synaesthesia; 21st September 2011 at 01:10 PM.
Systems should always be fail-closed, whether on safety grounds or security grounds.
I'll check about square brackets as these are recognised characters that should be able to be included within a search.
With all due respect to the poor folks at EMBC getting the short end of the stick, this is nothing short of a joke. I will be spending most of today looking at in house systems, a majority of our staff are particularly upset and I've explained fully what the problem is to them. Many have asked about turning off the filtering for certain accounts, something I've already said I have asked to be looked at but will not under any circumstances be done globally for child protection reasons as the most important.
A lot of my time is being taken manually releasing emails currently and I'm now happy that I'm not making mountains out of molehills. I suspect the search critereon thing may be because it's sensitive/checks for regex stuff which probably isn't too wise for an email search, but hopefully fixable! Then again, once the binary file system is fixed it should allow searching of short terms within those square brackets to work without returning just about all emails.
I certainly think that whoever is responsible needs sacking! (please don't tell me it's you, Grumble! )
Some more input from me - something I'm annoyed I didn't spot earlier.
It appears the translation of the rules from the last system to the new has gone a little iffy - for instance, choosing a nearly but not quite safe example:
Where "Camel Toe" appeared in the last system, it has gone through now as two separate rules
one for Camel
one for Toe
therefore you can see an obvious problem.
Just going through ours now to remove these, there are quite a lot of occurances.
Can you make sure that you document the changes and send them over to the project team? Actually ... can you copy me in as I am also interested in the list.
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