East Midlands Broadband Consortium (EMBC) Thread, embc websever problems again? in Regional Broadband Consortiums (RBC); Anyone else using embc webserver 2 getting a "500 Internal Server Error"? Got three sites down.
Started on Friday intermittently ...
25th January 2010, 09:47 AM #1
embc websever problems again?
Anyone else using embc webserver 2 getting a "500 Internal Server Error"? Got three sites down.
Started on Friday intermittently but now just down.
25th January 2010, 09:49 AM #2
I have this issue open with them at the moment and spoke to somebody earlier. I have sent you a PM with my call reference if they want to escalate this as a wider issuer.
I did tell them that other schools reported the issue, so they're aware.
I see our site is down at the moment so I'll be back on to them.
Last edited by Edu-IT; 25th January 2010 at 09:51 AM.
Thanks to Edu-IT from:
sparkeh (25th January 2010)
25th January 2010, 10:28 AM #3
arr the one day do not want the site to go down and this happens...
Conspiracy Theory anyone ..
25th January 2010, 02:57 PM #4
Funny how it started Friday.
This morning we where experiencing high usage levels on the server some other school also had the same issue.
We have identified that the problem is intermittent and will continue to monitor the situation to diagnose a re-occurrence
I've asked them to confirm what they considor to be a high load as it seems that this is becoming a regular occurance.
29th January 2010, 11:36 AM #5
Had an update today.
Apparently one website had a virus which tied up a lot of resources on the webserver.
The problem should be fixed but I am still experiencing intermittent downtime.
Any one else have problems still?
29th January 2010, 12:21 PM #6
Oh that was more than i got.
We have been monitoring the issue and the service has been fine for the last few days. Syentrix's on going investigation into why the performance depleated. This was an EMBC wide issue effecting many schools that use PHP
29th January 2010, 12:32 PM #7
The information that there was a virus on the server has no truth in it. It was a performance issues and has not re-occurred. Further investigation are on going to why performance level dropped.
29th January 2010, 01:05 PM #8
Originally Posted by Edu-IT
Well if they want the name of the person who told me that then they are welcome.
Could you please confirm if these websites are now all working OK?
We did find a virus had infected another website that is hosted on this server which was tying up some services. This has now been cleared and the server appears to be behaving much better now.
31st January 2010, 10:20 PM #9
Can you let me know the name of the person/your call reference?
Originally Posted by sparkeh
Last edited by Edu-IT; 31st January 2010 at 10:23 PM.
31st January 2010, 11:22 PM #10
Actually ... I do have an update on this but it'll have to wait until when I am in work tomorrow and I can get to my notes ...
1st February 2010, 09:07 AM #11
Last update on Friday evening was that the issue is restricted to PHP sites. Monitoring has been setup on my sites to try and find the problem.
6th February 2010, 10:05 PM #12
What's the update then GD? (I forgot about this!)
9th February 2010, 04:54 PM #13
Oops ... forgot this too.
Yep, it is only affecting PHP sites, is not linked with the same server load problems there were during snow-days, is being monitored to see whether any specific code in particular sites has large, inefficient queries or possible malicious code (possibly injected) linking in to trojan downloaders.
Those whose sites are being monitored are likely to get notified of an update earlier than me as there are no Northants sites in the problem list.
Ultimately the code on the site is in the control of the website administrator for that site. If you are using PHP-based sites please make sure you are patched on your versions of Joomla, etc.
If I do hear of anything before you lot I will put an update up here.
9th February 2010, 04:57 PM #14
So what's the virus about then?
9th February 2010, 05:47 PM #15
Malicious code ... it is not saying the server has a virus, but that injected code is causing a problem (and also looks like linked to trojan downloaders too).
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