+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 20
East Midlands Broadband Consortium (EMBC) Thread, embc websever problems again? in Regional Broadband Consortiums (RBC); Anyone else using embc webserver 2 getting a "500 Internal Server Error"? Got three sites down. Started on Friday intermittently ...
  1. #1

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,258
    Thank Post
    1,138
    Thanked 1,462 Times in 980 Posts
    Blog Entries
    22
    Rep Power
    457

    embc websever problems again?

    Anyone else using embc webserver 2 getting a "500 Internal Server Error"? Got three sites down.

    Started on Friday intermittently but now just down.

  2. #2

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    I have this issue open with them at the moment and spoke to somebody earlier. I have sent you a PM with my call reference if they want to escalate this as a wider issuer.

    I did tell them that other schools reported the issue, so they're aware.

    I see our site is down at the moment so I'll be back on to them.
    Last edited by Edu-IT; 25th January 2010 at 09:51 AM.

  3. Thanks to Edu-IT from:

    sparkeh (25th January 2010)

  4. #3

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,873
    Thank Post
    650
    Thanked 534 Times in 353 Posts
    Blog Entries
    3
    Rep Power
    200
    arr the one day do not want the site to go down and this happens...

    Conspiracy Theory anyone ..

  5. #4

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    This morning we where experiencing high usage levels on the server some other school also had the same issue.
    We have identified that the problem is intermittent and will continue to monitor the situation to diagnose a re-occurrence
    Funny how it started Friday.

    I've asked them to confirm what they considor to be a high load as it seems that this is becoming a regular occurance.

  6. #5

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,258
    Thank Post
    1,138
    Thanked 1,462 Times in 980 Posts
    Blog Entries
    22
    Rep Power
    457
    Had an update today.
    Apparently one website had a virus which tied up a lot of resources on the webserver.
    The problem should be fixed but I am still experiencing intermittent downtime.
    Any one else have problems still?

  7. #6

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    Oh that was more than i got.

    We have been monitoring the issue and the service has been fine for the last few days. Syentrix's on going investigation into why the performance depleated. This was an EMBC wide issue effecting many schools that use PHP

  8. #7

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    You lie...

    The information that there was a virus on the server has no truth in it. It was a performance issues and has not re-occurred. Further investigation are on going to why performance level dropped.

  9. #8

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,258
    Thank Post
    1,138
    Thanked 1,462 Times in 980 Posts
    Blog Entries
    22
    Rep Power
    457
    Quote Originally Posted by Edu-IT View Post
    You lie...

    Well if they want the name of the person who told me that then they are welcome.

    Hi Mark,

    Could you please confirm if these websites are now all working OK?
    We did find a virus had infected another website that is hosted on this server which was tying up some services. This has now been cleared and the server appears to be behaving much better now.

  10. #9

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    Quote Originally Posted by sparkeh View Post

    Well if they want the name of the person who told me that then they are welcome.
    Can you let me know the name of the person/your call reference?
    Last edited by Edu-IT; 31st January 2010 at 10:23 PM.

  11. #10

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,881
    Thank Post
    1,316
    Thanked 1,738 Times in 1,087 Posts
    Blog Entries
    19
    Rep Power
    563
    Actually ... I do have an update on this but it'll have to wait until when I am in work tomorrow and I can get to my notes ...

  12. #11

    sparkeh's Avatar
    Join Date
    May 2007
    Posts
    6,258
    Thank Post
    1,138
    Thanked 1,462 Times in 980 Posts
    Blog Entries
    22
    Rep Power
    457
    Last update on Friday evening was that the issue is restricted to PHP sites. Monitoring has been setup on my sites to try and find the problem.

  13. #12

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    What's the update then GD? (I forgot about this!)

  14. #13

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,881
    Thank Post
    1,316
    Thanked 1,738 Times in 1,087 Posts
    Blog Entries
    19
    Rep Power
    563
    Oops ... forgot this too.

    Yep, it is only affecting PHP sites, is not linked with the same server load problems there were during snow-days, is being monitored to see whether any specific code in particular sites has large, inefficient queries or possible malicious code (possibly injected) linking in to trojan downloaders.

    Those whose sites are being monitored are likely to get notified of an update earlier than me as there are no Northants sites in the problem list.

    Ultimately the code on the site is in the control of the website administrator for that site. If you are using PHP-based sites please make sure you are patched on your versions of Joomla, etc.

    If I do hear of anything before you lot I will put an update up here.

  15. #14

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    6,875
    Thank Post
    393
    Thanked 581 Times in 532 Posts
    Rep Power
    172
    So what's the virus about then?

  16. #15

    GrumbleDook's Avatar
    Join Date
    Jul 2005
    Location
    Gosport, Hampshire
    Posts
    9,881
    Thank Post
    1,316
    Thanked 1,738 Times in 1,087 Posts
    Blog Entries
    19
    Rep Power
    563
    Malicious code ... it is not saying the server has a virus, but that injected code is causing a problem (and also looks like linked to trojan downloaders too).

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. EMBC and LP+
    By synaesthesia in forum East Midlands Broadband Consortium (EMBC)
    Replies: 11
    Last Post: 4th November 2009, 11:59 AM
  2. Northants EMBC Problems?
    By apoth0r in forum East Midlands Broadband Consortium (EMBC)
    Replies: 2
    Last Post: 8th April 2009, 11:38 PM
  3. EMBC
    By alexinnard in forum Wireless Networks
    Replies: 26
    Last Post: 12th July 2006, 04:26 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •