The problems occurred when browsing through Openhive Webshield, where the page or content does not format or display as expected.
For example, customers may have reported Google Images not displaying content correctly, the main eBay page not formatting correctly, or other such sites that do not look correct or have content missing.
The issue is not with Webshield, but rather the way in which Internet Explorer handles content.
Who is affected?
Customers of Openhive Webshield, using any version of Internet Explorer.
After logging in to Openhive, customers accessing sites where the content is served from a different domain than the parent, sometimes do not display correctly.
Notable examples of this could be:
- Google Images. See attached screenshot1.jpg and notice the missing images at the bottom. google.co.uk is the parent domain, yet image results are typically served from t1-t3.gstatic.com.
- eBay: See attached screenshot2.jpg. ebay.co.uk is the parent domain, while content is served from ebaystatic.com, including the code which formats the page.
There are two possible options:
Option 1 is that they may wish to consider using another web browser such as Firefox or Google Chrome, where the problem does not occur.
If so, please make sure that the correct proxy settings are in place for the customer before resolving their query.
Option 2 is to continue using Internet Explorer, in which case they should do the following:
In Internet Explorer, go to Internet Options, Privacy. Select Sites
Enter the following ‘inthehive.net’ and click ‘Allow’
This will resolve the issue for users of Internet Explorer.
The permanent fix
The development team is currently working on a permanent fix for all Webshield users, so they do not need to follow the above workaround for content to display correctly. Once this is in place, another communication will be sent to the Service Desk to notify as such.