East Midlands Broadband Consortium (EMBC) Thread, Transfering Emails from Capita in Regional Broadband Consortiums (RBC); Hi,
I'm thinking lots of people must have done this (or planned how to do it) but I can't find ...
11th October 2012, 11:18 AM #1
- Rep Power
Transfering Emails from Capita
I'm thinking lots of people must have done this (or planned how to do it) but I can't find any reference on here or the rest of the web.....
My school is leaving EMpsn and moving to another provider. Currently we use EMBC's (or rather CAPITA's) email accessed via Outlook Web Access. Obviously, come Oct 31st all these emails will disappear or be inaccessible. All the teachers (and of course the office and head and me!) will need their email backing up and I thought this a simple (if laborious) process as follows:
- Configure Outlook 2010 for each person's email account, set as IMAP.
- All emails synch and appear in Outlook 2010
- Backup to offline file at the last minute
- Change mail server settings to that of the new provider
- Outlook 2010 synchs and all emails disappear.
- Re-instate backup
However, I tried this on a dummy email address and it doesn't work as I thought it would.
If I use EXPORT to create a backup, when I IMPORT, only the inbox gets comes in. Also, all "email received" dates are replaced with the current time and date thus losing the date stamp (although the date is correct when the email is opened).
Other methods have similar problems
Has anyone done this? If so, what did you do?
11th October 2012, 02:43 PM #2
Can you not backup to PST file them reimport again? It'll be time consuming, but, it should work?
11th October 2012, 02:46 PM #3
yes and if crapita run Exchange 2010 they should easily able to bulk export the files to PST's for you with some simple powershell commands and provide you with the PST's.
Originally Posted by Edu-IT
11th October 2012, 03:21 PM #4
Good luck with that, they flatly refused for me. They're not particularly willing to help.
Originally Posted by glennda
11th October 2012, 03:24 PM #5
bless them - i'm sure if you transferred to another crapita service they will more then happily help!
Originally Posted by synaesthesia
11th October 2012, 03:26 PM #6
It's your data they have, most providers that I have worked with are obliged to provide the data in a format that can be read and accessed by other systems.
I would escalate this and get them to provide your data.
11th October 2012, 03:45 PM #7
To be fair, I'd just do it yourself. Least you know it's done properly then. Don't think they're running 2010 either.
Last edited by Edu-IT; 11th October 2012 at 03:47 PM.
11th October 2012, 04:51 PM #8
Email services are running on Exchange 2007. There is a price book as part of exit and you need to contact your LA for more support / advice.
11th October 2012, 08:27 PM #9
If you can connect via Outlook as Exchange and the use the archive function and put it to a pst file.
11th October 2012, 08:29 PM #10
@nimrodel : right, just got back home so a little time to reply.
Process I went through for one of my schools was thus:
Set up EMBC email in Outlook and save the contents to PST. This was done via IMAP to reserve folder structures.
Set up new PST file for the new provider.
Set up new email system for the new provider.
Added the above PST to it and copied the inbox (and thus all the folders) across to the new PST
Removed old folder and EMBC account from Outlook (kept .PSTs for backups)
Bit slow on poor connections but reliable.
11th October 2012, 09:41 PM #11
I'd agree with that way of doing it, but obviously there's the difficulty of knowing when to do it because email will be constantly coming in to the mailboxes and you've got a deadline to do it by. How did you combat that @synaesthesia?
11th October 2012, 09:47 PM #12
apart from any sync apps which service providers wont allow between different systems, you eiyhet set an alt recipient to deliver to both mail accounts or use a outlook clinet/server side rule for those accountz you arr working on.
11th October 2012, 09:55 PM #13
We didn't really need to with small amounts coming in, and for the one account that had lots we just had email downtime for a day. Mostly just outgoing email so not an issue with incoming mails being left in a void.
12th October 2012, 09:51 AM #14
- Rep Power
I have to do this in 2 schools for a total of about 30 staff! Sounds like the way to go though. I have absolutely no confidence in Capita sending me the .PSTs and certainly they would charge for this. The only thing I can rely on them for is to send me three emails when one would do!
Those of you who suggested export/import.....it doesn't work properly. All the dates are changed to the time of import and some of the folders don't get imported.
Syn*, did you use one instance of Outlook and create multiple accounts or did you do this on lots of PCs? I was trying to avoid going to each teacher and using their laptops but I can see that 15 or so accounts on one outlook might be a problem?
Originally Posted by synaesthesia
12th October 2012, 10:36 AM #15
I did it all on one PC - we had a list of staff usernames and passwords to hand so we could exactly mirror the new setup too. This however might not be workable for all if they're (understandably) not willing to give up passwords.
Downloaded all the original emails first from all the accounts then went back through as I set the new ones up one by one. Only 15 staff, still took a couple of hours.
And heh @ Capita's 3 emails for the price of 1 - that thoroughly annoys me! Then again, Capita thoroughly annoys me.
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