+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 19
East Midlands Broadband Consortium (EMBC) Thread, Transfering Emails from Capita in Regional Broadband Consortiums (RBC); Hi, I'm thinking lots of people must have done this (or planned how to do it) but I can't find ...
  1. #1

    Join Date
    Oct 2010
    Location
    Leicester
    Posts
    18
    Thank Post
    1
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Transfering Emails from Capita

    Hi,

    I'm thinking lots of people must have done this (or planned how to do it) but I can't find any reference on here or the rest of the web.....

    My school is leaving EMpsn and moving to another provider. Currently we use EMBC's (or rather CAPITA's) email accessed via Outlook Web Access. Obviously, come Oct 31st all these emails will disappear or be inaccessible. All the teachers (and of course the office and head and me!) will need their email backing up and I thought this a simple (if laborious) process as follows:

    • Configure Outlook 2010 for each person's email account, set as IMAP.
    • All emails synch and appear in Outlook 2010
    • Backup to offline file at the last minute
    • Change mail server settings to that of the new provider
    • Outlook 2010 synchs and all emails disappear.
    • Re-instate backup
    • sorted!



    However, I tried this on a dummy email address and it doesn't work as I thought it would.

    If I use EXPORT to create a backup, when I IMPORT, only the inbox gets comes in. Also, all "email received" dates are replaced with the current time and date thus losing the date stamp (although the date is correct when the email is opened).

    Other methods have similar problems

    Has anyone done this? If so, what did you do?

    Any ideas?

    Thanks

    Dave

  2. #2

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,455
    Thank Post
    408
    Thanked 671 Times in 613 Posts
    Rep Power
    192
    Can you not backup to PST file them reimport again? It'll be time consuming, but, it should work?

  3. #3

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,821
    Thank Post
    272
    Thanked 1,140 Times in 1,036 Posts
    Rep Power
    351
    Quote Originally Posted by Edu-IT View Post
    Can you not backup to PST file them reimport again? It'll be time consuming, but, it should work?
    yes and if crapita run Exchange 2010 they should easily able to bulk export the files to PST's for you with some simple powershell commands and provide you with the PST's.

  4. #4

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    6,511
    Thank Post
    627
    Thanked 1,173 Times in 900 Posts
    Blog Entries
    15
    Rep Power
    524
    Quote Originally Posted by glennda View Post
    yes and if crapita run Exchange 2010 they should easily able to bulk export the files to PST's for you with some simple powershell commands and provide you with the PST's.
    Good luck with that, they flatly refused for me. They're not particularly willing to help.

  5. #5

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,821
    Thank Post
    272
    Thanked 1,140 Times in 1,036 Posts
    Rep Power
    351
    Quote Originally Posted by synaesthesia View Post
    Good luck with that, they flatly refused for me. They're not particularly willing to help.
    bless them - i'm sure if you transferred to another crapita service they will more then happily help!

  6. #6

    Join Date
    Dec 2008
    Location
    Essex
    Posts
    2,144
    Thank Post
    1
    Thanked 326 Times in 316 Posts
    Rep Power
    78
    It's your data they have, most providers that I have worked with are obliged to provide the data in a format that can be read and accessed by other systems.

    I would escalate this and get them to provide your data.

  7. #7

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,455
    Thank Post
    408
    Thanked 671 Times in 613 Posts
    Rep Power
    192
    To be fair, I'd just do it yourself. Least you know it's done properly then. Don't think they're running 2010 either.
    Last edited by Edu-IT; 11th October 2012 at 03:47 PM.

  8. #8

    Join Date
    Mar 2012
    Location
    Northampton
    Posts
    20
    Thank Post
    0
    Thanked 5 Times in 2 Posts
    Rep Power
    23
    Email services are running on Exchange 2007. There is a price book as part of exit and you need to contact your LA for more support / advice.

  9. #9

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,345
    Thank Post
    13
    Thanked 240 Times in 228 Posts
    Rep Power
    70
    If you can connect via Outlook as Exchange and the use the archive function and put it to a pst file.

  10. #10

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    6,511
    Thank Post
    627
    Thanked 1,173 Times in 900 Posts
    Blog Entries
    15
    Rep Power
    524
    @nimrodel : right, just got back home so a little time to reply.

    Process I went through for one of my schools was thus:

    Set up EMBC email in Outlook and save the contents to PST. This was done via IMAP to reserve folder structures.
    Set up new PST file for the new provider.
    Set up new email system for the new provider.
    Added the above PST to it and copied the inbox (and thus all the folders) across to the new PST
    Removed old folder and EMBC account from Outlook (kept .PSTs for backups)

    Bit slow on poor connections but reliable.

  11. #11

    Edu-IT's Avatar
    Join Date
    Nov 2007
    Posts
    7,455
    Thank Post
    408
    Thanked 671 Times in 613 Posts
    Rep Power
    192
    I'd agree with that way of doing it, but obviously there's the difficulty of knowing when to do it because email will be constantly coming in to the mailboxes and you've got a deadline to do it by. How did you combat that @synaesthesia?

  12. #12

    Join Date
    Dec 2008
    Location
    Essex
    Posts
    2,144
    Thank Post
    1
    Thanked 326 Times in 316 Posts
    Rep Power
    78
    apart from any sync apps which service providers wont allow between different systems, you eiyhet set an alt recipient to deliver to both mail accounts or use a outlook clinet/server side rule for those accountz you arr working on.

  13. #13

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    6,511
    Thank Post
    627
    Thanked 1,173 Times in 900 Posts
    Blog Entries
    15
    Rep Power
    524
    We didn't really need to with small amounts coming in, and for the one account that had lots we just had email downtime for a day. Mostly just outgoing email so not an issue with incoming mails being left in a void.

  14. #14

    Join Date
    Oct 2010
    Location
    Leicester
    Posts
    18
    Thank Post
    1
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Thanks Synaesthesia,

    I have to do this in 2 schools for a total of about 30 staff! Sounds like the way to go though. I have absolutely no confidence in Capita sending me the .PSTs and certainly they would charge for this. The only thing I can rely on them for is to send me three emails when one would do!

    Those of you who suggested export/import.....it doesn't work properly. All the dates are changed to the time of import and some of the folders don't get imported.

    Syn*, did you use one instance of Outlook and create multiple accounts or did you do this on lots of PCs? I was trying to avoid going to each teacher and using their laptops but I can see that 15 or so accounts on one outlook might be a problem?

    Thanks

    Dave


    Quote Originally Posted by synaesthesia View Post
    @nimrodel : right, just got back home so a little time to reply.

    Process I went through for one of my schools was thus:

    Set up EMBC email in Outlook and save the contents to PST. This was done via IMAP to reserve folder structures.
    Set up new PST file for the new provider.
    Set up new email system for the new provider.
    Added the above PST to it and copied the inbox (and thus all the folders) across to the new PST
    Removed old folder and EMBC account from Outlook (kept .PSTs for backups)

    Bit slow on poor connections but reliable.

  15. #15

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    6,511
    Thank Post
    627
    Thanked 1,173 Times in 900 Posts
    Blog Entries
    15
    Rep Power
    524
    I did it all on one PC - we had a list of staff usernames and passwords to hand so we could exactly mirror the new setup too. This however might not be workable for all if they're (understandably) not willing to give up passwords.
    Downloaded all the original emails first from all the accounts then went back through as I set the new ones up one by one. Only 15 staff, still took a couple of hours.

    And heh @ Capita's 3 emails for the price of 1 - that thoroughly annoys me! Then again, Capita thoroughly annoys me.



SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Hide Staff emails from students with exchange 2003
    By bilbo in forum Network and Classroom Management
    Replies: 19
    Last Post: 8th March 2009, 12:14 PM
  2. removing an email from SBS
    By IA76 in forum Windows
    Replies: 3
    Last Post: 29th July 2008, 09:36 AM
  3. Archive old email from exchange?
    By JamesC in forum How do you do....it?
    Replies: 4
    Last Post: 4th July 2008, 01:18 AM
  4. BSF - Email from Steve Moss
    By Face-Man in forum BSF
    Replies: 95
    Last Post: 26th January 2007, 06:03 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •