Arposh Client System Administration Tool
If you work in first or second-line support, this tool could be a huge time saver...
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When I was first starting out in the help desk of a large company, everything was done by sneakernet. I wanted a way to do things remotely to be more efficient, but was met with resistance by management who thought it was not 'improving customer service' because it lessened face time with the customers. I tried explaining to my supervisor that the reason we have customers (i.e. the company's employees) is because they need to get their work done and they just want their computers to work. Another hurdle that stood in the way is the retraining of the help desk staff in resolving issues remotely. To solve the second issue, I decided that I needed a tool that brought the majority of the standard help desk applications to one place and made it easier to troubleshoot and fix issues. The first issue resolved itself after management saw how quickly tickets were being resolved and how impressed the users were with the help desk's remote 'magic'.
The Arposh Client System Administration tool (ACSA) started out as a way to retrieve information from machines remotely. When a user would call, you enter in the name of the computer they are using and it shows you basic information about the machine. As the tool grew, it went from being only able to gather system info, to gathering local group information, installed software, startup items, running processes and viewing log files. Now that the tool provided a plethora of information, there became a need to act on the information that was being gathered. This led to being able to modify local admin groups, uninstalling software, removing startup items and killing processes on remote machines.
Since then, ACSA has grown to what you see below
- Connects to currently logged-in domain on startup
- Search for PC - Search Active Directory for computers matching the string in the textbox
- System Info - Gathers info about PC, user session, make/model, hardware, OS, networking and McAfee
- Local Admins - Enumerates local administrators and allows you to remove them
- Applications - Enumerates installed software and allows you to uninstall
- Startup Items - Enumerates startup items and allows you to remove them
- Processes - Enumerates running processes and allows you to kill them
- Remote Desktop - Remote desktop into computer
- Remote Assistance - Initiate remote assistance session with remote computer
- View C Drive - Opens explorer to the C drive of remote computer
- Restart Computer - Restarts remote computer (Includes confirmation)
- File Menu
- Connect to domain... - Connect to a different domain
- Find User in AD - Enter user's name, search for it in AD and output to Grid View
- Find User on PC - Enter computer name, see who is logged into it and then search for that user in AD
- View Menu
- View McAfee AntiVirus logs
- View WSUS logs
- View Event Viewer
- View Services
- View Local Users/Groups
- Quick Fix
- Group Policy Update - Run 'gpupdate /force'
- Lock Computer - Lock the remote computer
- McAfee DAT Update - Updates DATS
- Reader Fix IE Plugin - Update Reader's exe path in registry to fix IE plugin
- Rename Computer - Renames remote computer and reboots it
- WSUS - Detect - Run 'wuauclt /detectnow'
- WSUS - Report - Run 'wuauclt /reportnow'
- WSUS - Reset Client ID - Fixes an issue where computers do not show up in WSUS